Mr Bet Casino - プレイヤーの出金リクエストが遅れています。

I have over $100,000 in my account with Mr bet right now.

It's been 6 days since I submitted the request and I have not received any emails to start the withdrawal process also every time I contact them I swear to God I'm talking to a robot or AI cuz they tell me the exact same thing every time and it doesn't even make sense they tell me to wait the mandatory 48 hours and that there could be a delay with processing because of extra workload and then I say to them how can you tell me to wait the mandatory 48 hours when I've already waited six days and they tell me to be patient and have a good day.

From what I see in the reviews multiple people are having this problem that they're just getting the runaround until they give up.

Dear davemacf31,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you're experiencing. To better understand your situation and assist you effectively, could you please provide the following information:

• What is the exact amount you requested for withdrawal?
• Do you have just one pending withdrawal request, or are there multiple?
• Have you successfully withdrawn funds from this casino before?
• Can you confirm whether you have completed the full KYC (Know Your Customer) verification process?

I hope we’ll be able to help you resolve this matter as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

No I have not been asked to do any verification. My withdrawal date was 26 April 25.

No I have never successfully withdrawn before. I am down to 40000$ cuz they don't lock it in and I gambled last night. But the withdrawals go in segments of 4500$.

I limited myself from betting anymore till next week.

Hello can you help me get my winnings? It's been a week no email no request for verification just keep waiting.

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Ok it's been 12 days and I still haven't even started the withdrawal process. I haven't even been asked to do verification. No confirmation of anything.

Thank you for the update. Has your withdrawal request been processed yet, or have there been any changes to your request in the meantime?

Additionally, could you please let me know what types of games you played? Were they slots, live casino games, or did you place sports bets?

It was on book of cats a slot and I won like $65,001 spin and then a lil bit more. I was up to 130,000 at one point now I'm at 40,000.

I failed the verification because my document that I submitted wasn't under their permitted documents even though I read what was acceptable before I submitted it and I have a screenshot stating what was acceptable from them and they come back and said sorry sir you need to submit a different document or we can't verify your account because the document you submitted is a mobility phone bill.

I then told them no it was not, it is a cable Internet and home phone bill and it was up to date, it was dated beginning May 2025 and no matter what I said to them they sent me the same generic response, submit a new document Wait another 48 hours we do not accept mobility phone bills.I showed them proof that it was a internet cable home phone bill but they didn't even entertain it.

I just received confirmation that my second verification is complete via the website.

I went on to the online chat and ask them how long before I would see any funds and they told me that my verification is not complete and that it still needs to be verified by human and that

I need to wait 24 to 48 more hours until the verification is complete.

I then sent them the below screenshot and ask them why it would say my verification is complete if it isn't he then went on to say a very generic scripted sentence the same one I've heard multiple times about you must wait and be patient the 24 to 48 hours it's just a run around.

Well it's day 17 now I've submitted every document they've asked some twice and I now see on the web page as of 2 days ago that it says my verification is complete but when I asked the chat they tell me that I haven't passed a second stage of verification and they want to reassure me that every online casino does the exact same thing but as I stated today I said no other online casino takes 6 to 10 days to verify your account.

They are stalling and delaying my withdrawal and give me the most scripted non-specific answers ever and I haven't received any communication from casino Guru and probably four or five days so are they even going to help me.

Thank you very much, davemacf31, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear davemacf31,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Mr Bet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Mr Bet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Well I'm completely verified and I did receive a small payment due to casino policy but I can only receive $4,500 a month maximum so do the math it's about eight to nine months of payments if they actually approve all of those withdrawals cuz each one of them is an individual withdrawal and anytime they could make me go through verification again.

Hello Romi,

At the moment, there is no available balance for withdrawal, as the funds have been used in games.

Hello, all.

Thank you, Mr Bet Casino, for this update.

Dear davemacf31,

Unfortunately, we are unable to help with your case if no balance is left in your account, and we are forced to reject this complaint now.

Please don't hesitate to contact us at any time you experience issues with this or another casino.

Best regards,

Romi