Mr Bet Casino - プレイヤーの引き出しは検証により継続的に遅延します。

Hello,

I have been a registered player at Mr Bet Casino for over two years. During this time, I have only managed to make one successful withdrawal. Every time I try to withdraw my winnings, the casino forces me to go through a new verification process, even though I have already verified my account and submitted all documents multiple times before.

This repeated verification causes long delays, and during the waiting period I cannot access my funds. Unfortunately, this always leads to me losing my balance before the withdrawal is completed.

I have been depositing regularly, but whenever I finally get lucky, my withdrawal is delayed by verification requests. This has caused me serious financial and emotional damage.

I strongly believe that Mr Bet Casino is abusing the verification process to avoid paying winnings.

I kindly ask Casino Guru to help me resolve this issue and to ensure that I receive fair compensation for the financial losses I suffered due to these unfair practices

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to better clarify your situation.

• Could you please specify whether your account is currently pending verification, or if the KYC process was cancelled because your balance was lost?
• Which of your documents have already been successfully verified by the casino, and which ones are still awaiting review?
• When was the last time you attempted to verify your account?

It is also important to clarify that once deposited funds are used in regular gameplay and subsequently lost, they cannot be considered recoverable. We understand your concern that verification delays may have contributed to these losses, but unfortunately, we cannot ask the casino to compensate you for funds lost during standard gaming activity.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, the money was lost every time, and now, as long as I cannot claim compensation, I will not investigate. I requested that my account be deleted because it is not an honor for me to play on the Mr. Bet platform, as it is a money-stripping gang. Thank you for your response.

Thank you for your reply. We understand your frustration. However, please note that we cannot request any compensation for funds that were already lost during gameplay, regardless of the circumstances. Once deposited money has been wagered and lost, it is no longer recoverable.

Regarding your request to close your casino account, please note that we can only assist with such cases if the request is related to self-exclusion due to gambling addiction. In all other cases, the procedure for closing or deleting an account is handled directly by the casino’s customer support team.

Since this complaint does not fall under our scope of assistance, we will now reject and close it. Thank you for your understanding. Do not hesitate to contact us if you encounter issues with any other casino in the future.

Best regards

Veronika