Mr Bet Casino - プレイヤーの撤退が遅れています。

Hello, I made two withdrawals from this casino. Both were approved after about two days. However, the money hasn't arrived in my account, with the explanation that my bank rejected the transfer. Can you help me?

Hallo, ich habe in diesem Casino 2 Auszahlungen getätigt. Beide wurden nach ca 2 Tagen genehmigt. Aber das Geld ist nicht auf meinem Konto eingegangen mit der Begründung, das meine Bank die Überweisung abgelehnt hat. Können Sie mir helfen?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Where does the information about the bank rejecting your payout come from? Were you in contact with your bank regarding the issue?
• Have you previously successfully paid out your winnings from the casino using the same payment method?
• Did you achieve your current balance with the help of a bonus?
• Has the casino suggested using alternative payment methods in order to withdraw? Are there any other options available to you at the cashier?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Casino Guru, my money has arrived. Thank you for your continued help. However, it usually only works when I threaten to contact Casino Guru.

Thank you for everything

Best regards

Mary

Sehr geehrte casino guru, mein Geld ist angekommen. Ich bedanke mich das Sie mir wie immer helfen wollten.Aber immer wenn ich drohe mich an casino guru zu wenden funktioniert es meisten.

Danke für alles

Mit freundlichen Grüßen

Maria

Dear Maria111,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru