Mr Bet Casino - プレイヤーはボーナスクレジットの遅れに直面しています。

To be precise, it's about this casino: Mr.bet Austria, here's the link:

I've been having problems with this casino lately. I deposited €75 this morning, and a bonus that was activated hasn't been credited to my account since then (135% + 77 free spins), even though they told me to contact them if it wasn't there by this evening. This time, they won't even credit the bonus manually, something they've always been very good at doing before…

The maximum selection has been reached; I'd be happy to send the entire chat again via email.

es geht um genau zusein um dieses Casino : Mr.bet Österreich hier einmal der link :

ich Habe in letzter Zeit des Öfteren Probleme in diesen Casino jetzt habe ich 75 Euro eingezahlt und mir wurde ein Bonus der aktiviert ist seit heute Morgen nicht gut geschrieben ( 135% + 77 freispiele ) obwohl die meinten wenn er bis abends nicht drauf ist soll ich mich melden. Diesmal wollen sie mir den Bonus auch nicht manuell gut schreiben was sie sonst aber auch immer sehr gut konnten…

die maximale Auswahl an darein ist erreicht den ganzen Chat schicke ich gerne nochmal per E-Mail zu

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Dear Patricksimon1996,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with MrXbet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you contacted casino later in the evening when you saw no bonus was granted, please?
• How long have you been a player at this casino, please?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Patricksimon1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru