Mr Bet Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

Not accepting bank statements with proof of purchase from NZ secure bank portal POLi pay. It comes under their merchant code ‘KeySpectr’ on my bank statement and they don’t accept it. POLi pay is not a website that you can log into and access transactions it is simply a secure bank portal.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Is your bank statement the only document the casino has not approved during the KYC process?
• Have you tried submitting any other documents as proof of your deposits?
• The screenshot you attached to your complaint does not contain any personal information that would confirm that you are the owner of the payment method used to deposit money into this casino. Are you able to provide any alternative documents that include all the required information?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika