Mr Bet Casino - 決済が遅延しているとのクレームがあります。

I provide all my bank statements.

They keep rejekting ir

Dear Supaturk,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, I have presented the correct bank statement with the transaction 3 times and Mr Bet keeps refusing.

Hallo, ich habe 3 mal den richtigen Kontoauszug mit der Transaktion vorgelegt und Mr Bet lehnt dies immer wieder ab.

Here you can clearly see the two €150 transactions required for verification. You can also see the €70 transaction you deposited. These are the last two deposit amounts.

In my bank statement, which I only have, you can also see the two withdrawals through Apple Pay to a name "itslocld"

In my statements, you can see that €70 and €150 went to this recipient via Mastercard, which is identical to the deposit on MR. Bet.

But Mr. Bet always rejects these images and therefore doesn't pay out. I don't have any other opinion about the transaction, as it's just displayed that way.

Hier sehen sie ganz klar die beiden Transaktionen von 150€ was in der Verifizierung verlangt wird. Zusätzlich sehen sie die Transaktion von 70€ dir eingezahlt worden sind. Das sind die letzten beiden Einzahlsummen.

In meinem Kontoauszug den ich nur so habe sieht man auch die beiden Abgänge durch Apple Pay an einen Namen " itslocld"

In meienn Auszügen sehen sie das 70€ unf 150€ an diesen Empfänger per Mastercard gingen und somit deckgleich mit der einzahlung auf MR. Bet ist.

Aber Mr. Bet lehnt dieser Bilder immer ab und zahlt daher nicht aus. Ich habe auch keinerlei andere Ansicht über die Transaktion da dies nur so angezeigt wird.

Dear Supaturk,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Supaturk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru