Mr Bet Casino - 選手の退出手続きが遅延しています。

I have been waiting for my payout since February 28, 2026. They have been stalling me for two weeks now, claiming that my verification is taking longer than expected, even though I have been a customer there for a long time.

Ich warte seid 28.2.26 auf meine Auszahlung,sie halten mich schon 2 Wochen hin, mit der Begründung das meine verifizierung dauert obwohl ich schon lange da Kunde bin.

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Dear Stivoxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear Stivoxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, yes, I've had successful withdrawals from Mr Bet before and have been registered there since 2019. I've already verified my address and phone number, and the problem is supposedly my bank statement. I was asked to take a screenshot of the transfer and upload it. That wasn't accepted, so I uploaded a PDF of my online banking and the transfer, and even then it said my information didn't match the uploaded data, which is definitely not true. I made the transfer from my account, just like always.

Hallo, ja ich habe schon erfolgreiche Auszahlung bei Mr bet gehabt bin seit 2019 dort angemeldet. Ich habe bereits meine Adresse verifizieren lassen sowie meine Telefonnummer und an was es angeblich scheitert ist mein Kontoauszug. Ich sollte ein Screenshot von der Überweisung machen und hochgeladen. Dann wurde das nicht angenommen dann habe ich eine PDF hochgeladen von meinem onlinebanking und der Überweisung und auch da wurde gesagt das meine angegebenen Daten nicht mit dem hochgeladen überein stimmen was definitiv nicht stimmt. Ich habe, so wie immer von meinem Konto die Überweisung getätigt.

Thank you for your reply and for providing the previous details, Stivoxx.

Could you please clarify the following:

• When did you make your last successful withdrawal, and how long did it take to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you provide any further communication regarding the verification process you have had with the casino? This may include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or upload them directly to the thread.

Thank you again for your cooperation.

They've already paid out my money and blocked my account. I'd been a customer there since 2019. I would advise everyone against playing there.

Sie haben mir mein Geld mittlerweile ausgezahlt,Konto gleich gesperrt. Seit 2019 war ich da Kunde. Würde jedem abraten da zu spielen.

Thank you for your reply and for providing the previous details, Stivoxx.

I am sorry to hear about your account being blocked. Could you provide any communication you had with the casino regarding the blockage? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Stivoxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru