Mr Bet Casino - 選手の退場が遅れる。

I'm 6 days without receiving my earnings and they always say they wait for the payment provider and so far, they just roll around saying they will send it and so far nothing, and a disrespect to me.

Estou a 6 dias sem receber meus ganhos e eles sempre dizem que esperam pelo provedor de pagamento e até agora, só enrolam dizendo que vão mandar e até agora nada, e um desrespeito com a minha pessoa.

Hello cristianoghf123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Firstly, my account is fine, they didn't ask me for anything and secondly, it was a profit from my deposit, and I already contacted them and nothing from me pays, they always say that it is already with the payment provider, and 5 business days have passed , it is disrespectful to me as they are not complying with the terms and conditions of the casino.

Primeiramente minha conta se encontra tudo certo, não mim pediram nada e segundo foi lucro do meu depósito e, já entrei em contato com eles e nada de mim pagarem sempre falam que já está com provedor de pagamento, sendo que já se passou 5 dias úteis, é um desrespeito com minha pessoa sendo que eles são estão cumprindo os termos de condições do casino.

Hello cristianoghf123,

As I mentioned above, it might take up to 14 days to process a withdrawal. Please let us know within the next week if there's been any update, until then I can only recommend to wait.

Dear cristianoghf123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed based on the above mentioned reason.