Mr Sloty Casino - 選手の退出手続きが延期されました。

Numerous emails sents . 9th February requested withdrawal of 4345 waited over 2 months before cancelled and reduced the withdrawal to 2000 on 21st April. Still not received

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear olwenroy431,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.

I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon.

In the meantime, could you please specify if you have made any successful withdrawals from this casino before?

Also, have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?

Thank you for your cooperation. I appreciate your patience and will do my best to assist you.

Best regards,

Veronika