MrPacho Casino - プレイヤーが賞金を受け取れずにいます。

I requested the withdrawal and I still haven't received the money for 4 days that I'm waiting

Ho richiesto il prelievo e ancora non ho ricevuto i soldi da 4 giorni che attendo

Dear Spaccocash,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The problem is that they don't give concrete answers

I problema e che non danno risposte concrete

Dear Spaccocash,

Thank you for contacting us.

We would like to clearly state that your withdrawal requests have been successfully processed on our side in accordance with our standard procedures and timelines.

Once the withdrawal is processed, the funds are transferred to the selected payment provider, and from that moment, the responsibility for the timing of the funds' arrival lies with the payment system.

Please be advised that the completion of the transfer may take up to 5 business days, depending on the provider’s internal processes, which are beyond the casino's control.

Should you require any additional clarification, feel free to contact our support team, which remains available 24/7.

Best regards,

Mr. Pacho casino Team

Dear Spaccocash,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Spaccocash,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru