MrPacho Casino - プレイヤーの自己排除申請は遅延しています。

The casino does not have a function for submitting limits or self-exclusion by the player but must send messages to support. Speaking with support in chat, he referred me to send a message for deactivation directly to the Vip Mgr, I have done so since March and he constantly replies that we are in the final stage of deactivation while he repeatedly tried to prevent me from my request.

It's May and my account still hasn't been deactivated. Is this legal?

To καζίνο δεν έχει λειτουργία για υποβολή ορίων ή αυτοαποκλεισμού από τον παίκτη αλλά πρέπει να στείλει μηνυμα στο support. Μιλώντας με το support στο chat με παρέπεμψε να στείλω μήνυμα για απενεργοποίηση απευθείας στον Vip Mgr, το έχω κάνει από από Μάρτιο και συνεχώς μου απαντάει ότι βρισκόμαστε στο τελικό στάδιο για την απενεργοποίηση ενώ προσπάθησε επανειλημμένα να με αποτρέψει από το αίτημά μου.

Βρισκόμαστε Μάιο και ακόμη δεν έχει απενεργοποιηθεί ο λογαριασμός μου. Είναι νόμιμο αυτό ?

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Dear markokkori,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino regarding your account deactivation.

To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• Could you forward me the account closure requests that you sent to the casino?
• Have you considered sending it to the official email address support@mrpacho.com?
• Has the Casino responded to your requests?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Dear markokkori,

Thank you for bringing this matter to our attention.

We would like to inform you that we have taken this case into review and are currently in contact with the relevant VIP manager to clarify the situation and ensure that your request is handled appropriately.

We will provide an update as soon as we receive further information.

Thank you for your patience.

Kind regards,

MrPacho Casino Team

I don't understand the process and the whole delay, once a player requests deactivation it should be done immediately. It is the players' right to be able to set limits or proceed with a ban based on the responsible gaming process without having to send emails or wait days and weeks with no result.

Δεν κατανοώ τη διαδικασία και την όλη καθυστέρηση, από την στιγμή που ένας παίχτης ζητάει την απενεργοποίηση αυτ΄ο θα πρέπει να γίνεται άμεσα. Είναι δικαίωμα των παιχ΄τών να μπορούν να βάζουν όρια ή να προχωρούν σε αποκλεισμό βάση της διαδικασίας για υπεύθυνο παιχνίδι χωρίς να χρειάζεται να στείλουν εμαιλ ή να περιμένουν μέρες και βδομάδες χωρίς αποτέλεσμα.

Thank you both for your cooperation,

markokkori I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further.

Thank you in advance.