MrPunter Casino - プレイヤーのアカウントは再開されました。

Last year I had a problem With this casino for not closing my account because I have a gambling problem. It was oké after you helped me, but they re open my account and send me e-mails again, and because of that I gambled again and lose my money. How is it possible that after last year the open my account, knowing I closed it because of gambling problems? I want my money back from them and to close my account and never open it again.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr.Punter Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you already confronted the casino about reopening your account and asking for a refund due to failed player protection via mrpunter@support.com?
• Have you received a response?
• If there is any additional communication you wish to share regarding the case, send it to my email at tomas@casino.guru or post it here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sherry81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru