MrPunter Casino - プレイヤーのボーナスベットが保留状態になっています。

Hello

Its a tricky case… the Casino named mrpunter freeze my BonusWager at 944€.

i have no chance to complete the bonus wager, because the wager stucked ar 944€. I placed many many bets with odds of 2, but these bets will not accepted.

i think it is a trick that i lose my hole bonus money of 719€. The support is not helping me at all, just standard phrases, but no interested to solve the problem.

its really frustrating to lose the hole bonus…

i send you some Screenshot of the bets which are not counted…

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila