MyEmpire Casino - プレイヤーのアカウントは閉鎖されました。

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I was not asked for identification, it was not required, it told me in the field that the profit is from pragmatic fruit machines and the profit is without bonuses.

Δεν μου ζητήθηκε ταυτοποίηση σε κάτι δεν απαιτείται μου έλεγε στο πεδίο το κέρδος είναι από φρουτάκια της pragmatic και την κέρδος είναι χωρίς μπονους

Thank you very much for your reply. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Lakiste4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening, they made my 3 withdrawals, but the large amount that was in my account before they closed the company is not there yet. Also, now you go to enter the company and it throws you to another company.

Καλησπέρα μου έκαναν τις 3 αναλήψεις αλλά το μεγάλο το ποσό που ήταν στο λογαριασμό πριν μου κλείσουν την εταιρία όχι ακόμα επίσης πλέον πας να μπεις στη εταιρία και σε πετάει σε άλλη εταιρια

Now the myempire doesnot exist how this happen; plz help me

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Lakiste4 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask MyEmpire Casino for their help in resolving this complaint. We would like to know why was the player's account closed and what can we do to help resolve this issue.

Thank you!

Dear Lakiste4,

Thank you for reaching out to us.

After reviewing your claim we can confirm that your withdrawal requests were successfully complete.

We would kindly like to inform you that you received an email from us on the 08.07 regarding the remaining balance on your account.

We would kindly like to ask you to provide us with the requested information in order for us to finalize the refund of your remaining balance on your account.

Thank you for your understanding and cooperation.

Kind regards,

MyEmpire Casino Team

I already sent to you all the details you asked me in your email you send me 08/07 you dint receive the email;

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lakiste4,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter