MyStake Casino - プレイヤーがMyStake Casinoに対して苦情を提出します。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Takeback1000,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you have never requested a self exclusion from MyStake Casino stating the gambling problem as the reason, please?
• Am I assuming correctly that you do not posses any conversations with casino where your struggle with the gambling is clearly mentioned?
• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Could you please advise when was the last time the casino allowed you to deposit?

Based on the situation you described, multiple red flags have been identified. I would like to discuss the details further once you have responded to my questions, as your answers could significantly influence our perspective.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina