MyStake Casino - プレイヤーのアカウントは正当な理由なく閉鎖されました。

Good afternoon.

I have a problem with the gaming operator Mystake.com, who, after an unjustified account closure or one they deemed unjustified without consultation, refuse to refund my money, offering countless excuses or claiming that the information I was given was false.

They make me deposit 44 euros to keep 20% because otherwise I have no right to a refund, violating the terms and conditions they have published.

Please, I need your help to get my money back.

Buenas tardes.

Tengo un problema con el operador de juegos Mystake.com , los cuales tras un cierre de cuenta injustificado o que ellos han considerado sin consulta no quieren proceder a la devolucion de mi importe poniendo innumerables excusas o aludiendo que la informacion que se me dio es falsa.

Me hacen depositar 44 euros para quedarse con el 20% porque sino no tengo derecho a que me devuelvan incumpliendo los terminos y condiciones que tienen publicas.

Por favor necesito que me ayuden para recuperar mi dinero

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? What was the reason given to you by the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the closure of your account and confiscation of your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, on 10/02/2026 I contacted the operator and informed them that I wanted to take a break and that I wanted to restrict casino and casino slots, but if they allowed sports betting, then fine, for when I felt like playing sports.

Without further delay, they close the account, with sports bets in progress to be resolved, informing me that they will be refunded once resolved.

After this happened, they refused to transfer the funds into my account, telling me that it was below the minimum amount set for transfer.

They're misleading me by saying the minimum withdrawal is €50, when the app and its terms and conditions state it's €10. They're telling me I need to deposit €44, of which they'll keep 20%.

I flatly refuse and they tell me that if I don't accept, I'll withdraw the cryptocurrency, and I tell them that I'm not interested in getting it back in the same account and form.

I've been in this house for a week.

Buenas, el día 10/02/2026 contacto con el operador y le comunico que quiero descansar que quiero restringir casino y casino slots pero si deja apuestas deportivas, pues bueno para cuando me apetezca jugar a deportes.

Sin mas dilación cierran la cuenta , con apuestas deportivas en curso para resolverse, comunicándome que las mismas se me devolverán una vez resuelta.

Ocurrido esto, se niegan a transferir los fondos en mi cuenta diciéndome que esta por debajo del minimo establecido para transferencia.

Me engañan diciéndome que el minimo para retirar son 50 euros, cuando en la aplicación y en sus términos y condiciones son 10 euros. Que necesito depositar 44 euros de los cuales se van a quedar el 20%.

Me niego tajantemente y me dicen que sino Cryptomonedas en retiro, y le comunico que no estoy interesado que se me devuelva en la misma cuenta y forma.

Llevo en esta casa una semana.

Thanks for the detailed explanation.

Could you please share your communication with the casino where the minimum threshold for payout is discussed?

Please send this information to my email at tomas@casino.guru for review.

Thanks in advance for your cooperation.

Dear bob1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru