MyStake Casino - プレイヤーのボーナスはキャンセルされませんでした。

Made the first deposit with a 150% bonus. Lost almost all the money from the bonus, 6 cents left. I made a second deposit, but the bonus was not canceled. Then I wrote to support, the bonus was canceled. Screenshots are attached. I was very lucky: I won x4000 for 0.40 cents. Only about 1600 dollars. 1000 dollars were withdrawn to me normally, then they canceled the 600 dollars withdrawal of funds and said that I should win back the bonus wager. Even though they canceled it for me. I decided not to argue. Made more turnover than needed even. But they don't want to pay. I am attaching screenshots.

Hello igorganja14,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mystake Casino. Please allow me to ask you a few more question before we would move forward.

Can you cancel the money manually by your own too? Was your second deposit without any additional bonuses? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

I made the wager they asked for. Then I had to chat with them for a couple more days. They investigated and still paid me my winnings. Thank you.

Hello igorganja14,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick