MyStake Casino - プレイヤーの入金が遅れています。

Yesterday at 2:05 PM I made a deposit of ARS $10,000 and it hasn't been credited to my account. I've already filed a complaint several times and haven't received a solution.

El día de ayer a las 14:05 hs realicé un depósito de $10.000 ARS y no me lo acreditó. Ya hice el reclamo varias veces y no tengo solución.

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Dear CamijA2,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika