MyStake Casino - プレイヤーの撤退が遅れています。

I am unable to make a withdrawal of 1000 euros. It is continuously being rejected. I have already sent a copy of my credit card (which is digital only) and a certificate of ownership of the card.

Non riesco ad effettuare un prelievo di 1000 euro. Viene continuamente rifiutato, ho già mandato copia della carta di credito (Che è solo digitale) e certificato di titolarità della carta.

Dear f94festa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Finally solved, they accepted all the checks and now the withdrawal is out. I am waiting for the transfer to arrive.

Risolto finalmente, hanno accettato tutte le verifiche ed ora il prelievo è in uscita. Aspetto l’arrivo del bonifico.

Thank you very much for the update, f94festa. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear f94festa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.