MyStake Casino - プレイヤーの自己排除は尊重されていません。

I am requesting assistance regarding my self-exclusion from MyStake. After my exclusion was confirmed, I was still able to create additional accounts on several MyStake domains, including mystake.bet, mystake1.com, and mystake4.com. These accounts were opened using the same personal information (name, address, phone number and payment details), with only a different email address.

Because I had already self-excluded, I believed I would not be able to register or deposit again on any related MyStake site. However, I was able to continue depositing across multiple domains without any KYC verification.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you self-exclude from MyStake Casino for the first time? Could you please forward me the self-exclusion request you sent to the casino, along with the casino’s response? My email address is [email protected]
• Has your original account been fully verified?
• Have any of your additional accounts been verified? When exactly did you create each of the additional accounts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika