MyStake Casino - プレーヤーのデポジットは、彼のアカウントに入金されたことはありません。

I desosit a lot of money and yesterday the 27th one of my 200$ deposit was cancel but out of my bank, When I go to my deposit transaction on either casino and bank account you can clearly see that one deposit of 200.00$ Is not match in order to my bank account. I deposit like 15k on that casino site, and the refuse give me back or at least put in my casino account.

Dear corbeilbenoit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear corbeilbenoit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.