MyStake Casino - 調査のため、選手の退場手続きが遅れています。

Hello dear Casinoguru team,

After successful verification and my initial withdrawal request on Tuesday, May 26, 2026, the withdrawal is currently not being processed due to an investigation. I cannot understand the reason for the investigation, as my account is verified and all game conditions have been met. I am still able to log in, however. When I asked how long the investigation would last, I was told that no statement could be made.

I don't know what to do and I'm asking for your help.

Greetings

Hallo liebes Casinoguru-Team,

nach erfolgreicher Verifizierung und erstmaliger Auszahlungsanfrage am Dienstag, den 26.05.2026 wird die Auszahlung aber wegen einer Untersuchung aktuell nicht bearbeitet. Die Ursache für eine Untersuchung kann ich nicht nachvollziehen, da mein Konto verifiziert und alle Spielbedingungen eingehalten wurden. Ich bin dennoch weiterhin dazu in der Lage, mich einzuloggen. Als ich fragte, wie lange die Untersuchung anhalten wird, erhielt ich die Antwort, man könne dazu keine Aussage treffen.

Ich weiß nicht, was ich tun soll und bitte euch um Hilfe.

Grüße

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila