Nine Casino - プレイヤーのアカウントは閉鎖されました。

I was using ninecasino for betting and then on the last bet I placed which I won they stop processing my withdrawals. I had done 2 steps of verifcation, and they then asked for proof of deposit. I passed the proof of deposit and then they asked proof of funds. I did the proof of funds as well and then they said that my account was suspended and I couldn't withdraw. I asked why and they said I breached their T&Cs. They didn't close my account for a year now and once I passed all the verifications they decided to close my account and I cannot take my money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nine Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas