Nitrobetting Casino - プレイヤーの撤退が大幅に遅れます。

I would like to formally file a complaint regarding an extremely delayed withdrawal at NitroBetting Casino.

I requested a withdrawal of 10mbtc a full month ago, and as of today, it has still not been processed. Despite several attempts to reach out to their support team, I have received no adequate response or explanation for the delay. My account balance remains 42 mbtcs and my withdrawal is still marked as pending.

This delay is unacceptable, and the lack of communication from NitroBetting’s support team only adds to the frustration. I have made every effort to resolve the issue through their customer service channels, but so far, I have received no resolution.

I am requesting immediate assistance from Casino Guru in resolving this matter and urge NitroBetting Casino to process my withdrawal as soon as possible.

Dear ezrekuprofit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support and what did you discuss?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, i will answer your question now.

• 4 successful withdrawals before.
• They never requested KYC
• No bonus were used
• I contact them almost daily and i always get the same answer "final stage of withdraw" which is a lie.

Thanks for the explanation of the situation.

Did the casino process your payout since your last post?

Please let me know.

Hello,

No i'm still waiting

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello ezrekuprofit,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Nitrobetting Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Attila Gorkij