Nitrobetting Casino - プレイヤーの撤退が遅れています。

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Nitrobetting Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Natalia

Yes, I did sucessfull withdrawal in the past.

They never asked me for any KYC and I never used any bonus, just played with my own funds.

Thank you very much for your reply! Could you please forward any other relevant communication between you and the casino (that you haven't yet shared) to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Dear alinnjavi3r,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry for the delay, they still did not approve it and It been 2 months already.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Samuel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear alinnjavi3r,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Nitrobetting Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Nitrobetting Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Since your delayed payment has now been successfully received, we will mark this complaint as resolved. Thank you, alinnjavi3r, for your cooperation and confirmation. If you ever run into issues with this or any other casino in the future, please remember that our Complaint Resolution Center is here to help.

If you’d like, we’d really appreciate it if you could share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. Your honest feedback not only helps us improve but can also guide other players facing similar problems. Thank you in advance for your time. 

Best regards,

Samuel