Nummus Casino - プレイヤーの撤退が大幅に遅れています。

I played some slots in January and requested a withdrawal, but they said it was still being reviewed and I have not been able to withdraw any money.

Identity verification is complete.

I filed a complaint because the money had not been withdrawn for over six months.

1月にすスロットで遊んで出金申請したのに未だに確認中と言われ一度も出金出来ません。

本人確認は終わっています。

半年以上出金されないのでクレーム入れました。

Dear gpjtw578, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Nummus Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?  
• Could you please confirm since when you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 
• Could you please share a screenshot of your withdrawal request?
• Have you received any updates from the casino regarding the reason for the delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

1.Have you ever been successful in making a withdrawal?

→No.

②Could you please confirm when you passed the KYC certification?

I think it was late January this year.

3) Have you accumulated winnings with or without an active bonus?

→Yes, there is.

4. Could you please share a screenshot of your withdrawal request?

→I can't log in to the casino at the moment.

5.Have you received any updates from the casino regarding the reason for the delay?

→ Nothing. The only answer I got was that the money will be withdrawn soon from February.

①これまでに引き出しに成功したことはありますか?

→ありません。

②KYC認証にいつ合格したか確認していただけますか？

→今年の１月後半だったと思います。

③有効なボーナスの有無にかかわらず、賞金を蓄積しましたか?

→あります。

④出金リクエストのスクリーンショットを共有していただけますか？

→現在カジノにログイン出来ません。

⑤遅延の理由に関してカジノから何か最新情報を受け取りましたか?

→何もありません。２月からまもなく出金するという回答のみです。

Thank you very much for your reply, gpjtw578.

Since when you cannot log in to your account? Was your account blocked by the casino?

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here.

Thank you in advance.

I don't know the details but I can't log in.

When you click on the URL link, it will look like the image sent.

詳細はわかりませんがログイン出来ません。

URLリンクに飛ぶと送付画像のようになります。

I sent the correspondence.

やり取りを送付しました。

Thank you very much, gpjtw578, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you very much, gpjtw578, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear gpjtw578,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Nummus Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Nummus Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hi Gpjtw578,

In order to investigate the issue, could you please provide details regarding your withdrawal request?

Additionally, we haven’t blocked any accounts. Could you let us know the exact issue you're experiencing when trying to log in?

Looking forward to your response.

Best regards,

Dear gpjtw578,

Have you done as the casino representative suggested, please?

Could you provide any update?

Thank you in advance.

Respectfully,

Romi

Dear gpjtw578,

Try to reply to the questions given, please. Otherwise we won't be able to move forward.

Respectfully,

Romi

I am now able to log in, but my withdrawals are still pending.

ログインはできるようになりましたが、出金保留が続いている状況です。

Please inform us whenever the withdrawal is approved.

Thank you.

Romi

I have protested to GURU because my withdrawal has been pending for over six months, but has Nunmus contacted me to say that they will withdraw the money immediately?

出金が半年以上保留されているのでグルへ抗議しているのですが、ヌンムス側は直ぐに出金するとの連絡があったんですか？

This is your last chance to give us an update on your situation.

Otherwise this case will be rejected.

Romi

The latest information is that the withdrawal has been pending for over six months, and even when I ask to withdraw it, Nunmus Casino won't allow it.

I have completed the identity verification and am able to log in.

That's why I am asking CasinoGuru to help me make a withdrawal.

Nothing has changed since I contacted them.

I've been saying this for a long time.

最新情報は半年以上出金が保留されていて、出金しろと言ってもヌンムスカジノは出金してくれません。

本人確認は完了していますし、ログインは出来ています。

だからカジノグルに出金できるようにお手伝いしてほしいとお願いしている状況です。

問い合わせしてからも何も変化はございません。

これはずっと伝えています。

If you are able to log in to your account, you should be able to request the withdrawal.

Have you done so already now?

If not, the casino representative has asked you why you aren't able to make a withdrawal. What exactly is the issue?

I made a withdrawal request several months ago.

I have repeatedly stated that the matter remains on hold.

The specific reasons have changed several times, but as of April, it was written as follows:

出金リクエストを数ヶ月前にしております。

保留が続いていると何度も申し上げておりますよ。

具体的な理由は二転三転していますが４月の段階ではこう書かれてお

I have contacted support numerous times since then but have yet to receive a response.

It has been pending for several months already, so please take action to withdraw the money as soon as possible.

その後も何度もサポートに聞いていますが返答すらない状態が続いております。

既に数ヶ月以上保留されているので早急に出金できるように対応してください。

Dear Numus Casino,

Please advise the player what should be done here so we don't go in circles.

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi