NV Casino - プレイヤーのアカウントの閉鎖が遅れています。

I asked them to close my account permamently, but they refuse to close it unless I verify my account, which requires my full credit card details etc.. Please take care of the closure. Thank you!

No I have nothing to provide, livechat told me that and there is no option to get an email sent to you with the dialogue.

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Dear micheruff93,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your request to close your account.

To better understand your situation, could you please clarify a few details:

• When exactly did you request the permanent closure of your account?
• Did the casino explain why they require full credit card details to proceed with closing your account?

It’s worth noting that in most cases, casinos ask for verification before closing an account to ensure that the request is legitimate and to prevent future complications (for example, if you change your mind later and try to open a new account, verified details help avoid duplicate registrations). However, asking for full credit card details only for the purpose of closing an account does seem unusual, so we’d like to investigate this further.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear micheruff93

Please let us know if the "issue" is still actual?

Regards

Dear micheruff93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru