Ocean Breeze Casino - プレイヤーの撤退が遅れています。

I have been told that the money will be paid out in 5 to 21 days. I've been waiting for 8 weeks now. Is that normal. I asked again after 5 weeks and I was told that I should wait a few more days. It's been 8 weeks now

Man hat mir gesagt, dass das Geld in 5 bis 21 Tagen ausgezahlt wird. Jetzt warte ich schon 8 Wochen. Ist das normal. Ich hatte nach 5 Wochen noch einmal nachgefragt und da hat man mir gesagt, dass ich noch ein paar Tage warten soll. Jetzt sind es schon 8 Wochen

Dear Andreas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Andreas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.