Ocean Breeze Casino - プレイヤーの撤退は遅れています。

I requested a withdrawal of 800 euros on 2/7/2022 and this withdrawal is still pending.

I got kicked out of the chat when I commented on a delaying tactic.....

In the chat you said the finance department is dealing with a lot of fraudulent emails right now.

Ich habe eine Auszahlung von 800 Euro am 7.2.2022 beantragt und diese Auszahlung ist immer noch in Bearbeitung.

Beim Chat bin ich rausgeworfen worden als ich mich äußerte zu einer Hinhaltetaktik .....

Im Chat meinten Sie die Finanzabteilung hat gerade jede Menge mit betrügerischen Emails zu tun.

Dear Manfred,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your email, Manfred. What payment method to withdraw your winnings have you opted for? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Dear Manfred,

Thank you for another email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.