Opabet Casino - アカウントの問題により、プレイヤーの引き出しが遅れています。

This website is a scam.

First they blocked me for betting very fast, i didnt do anything special, didnt even win a lot of money

And second and most important, they dont pay my money, they dont want to verify me. I bring over 2 months and nothings

i sent my ID verification and they rejected twice,in the website it says is not valid ID because is expired but of course is not, it expires in 2034!!!!

They never answer emails with logical answer, just say "wait for the specialists", specialist dont exists or at least they do absolutely nothing

so basically they have stolen my money and dont want to verify, and give no explanation

run away from this website, is not trustworthy

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Opabet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely: 

• Can you log in to your account at the moment? 
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• When did the casino request verification?  
• What documents did you provide? Which ones were accepted or rejected?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear brnbt,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia