Opabet Casino - プレイヤーのボーナスは没収されました。

Hi. Today I deposited €25 in this casino and they gave me a bonus of 250 free spins which were pending activation. When I spun my real balance I reached 90€ and when I tried a withdrawal a message saying that I had an active bonus appeared. I then spun the 250 spins and won around €150 in bonus balance. I kept playing the bonus balance and after I was close to making the wagering requirements I had about €480 in my account and out of nowhere they canceled all my active bonuses saying it was a decision by the department in charge and they didn't give me any justification. In other words, I was left without the €90 real balance and the €480 bonus. This is just another casino scam. Please don't play here! They make it as difficult as possible to withdraw money...

Olá. Hoje depositei 25€ neste casino e deram-me um bonus de 250 rodadas gratis que ficaram pendentes de ativação. Ao rodar o meu saldo real cheguei aos 90€ e ao tentar um saque uma mensagem a dizer que tinha um bonus ativo apareceu. Rodei então as 250 rodadas e ganhei cerca de 150€ de saldo de bonus. Fui jogando o saldo de bonus e depois de estar perto de fazer os requisitos de aposta tinha cerca de 480€ na conta e do nada eles cancelaram todos os meus bonus ativos a dizer que foi uma decisão do departamento responsável e não me dão qualquer justificação. Ou seja, fiquei sem os 90€ de saldo real e sem os 480€ de bonus. Isto é apenas mais um casino vigarista. Por favor não jogem aqui!! Eles dificultam ao máximo qualquer tipo de saque de dinheiro...

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Dear jesuschrysler1,

Thank you very much for submitting your complaint. I'm sorry to hear about the issues you’ve encountered with your account at the casino.

In order to better understand the situation and assist you effectively, could you please provide answers to the following questions:

• What specific message appeared when you attempted to make a withdrawal?
• Can you confirm if you had met the wagering requirements for the bonus before it was canceled?
• Did you receive any communication from the casino regarding the cancellation of your bonuses?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

When I tried to withdraw the first 90€ of real balance, a message appeared saying that I had an active bonus. There were 250 free spins. I spun the spins and won €150 which required me to make a wager of around €3000 (20x wager) and I had a maximum withdrawal of 10x which would be €1500. I then spun the money and when I only had a few euros left on the wager to be able to withdraw the money, all my money disappeared including all the bonuses. Without any warning. I went to the chat and the lady made fun of me. She said it was an administrative decision and there was nothing I could do. They told me absolutely nothing else. When I asked more questions, the chat lady just said "have a nice day"

Quando tentei levantar os primeiros 90€ de saldo real apareceu uma mensagem a dizer que tinha um bonus ativo. Eram 250 free spins. Rodei as rodadas e ganhei 150€ que me obrigou a fazer um wager de cerca de 3000€ (20x wager) e tinha um levantamento maximo de 10x que seriam 1500€. Rodei então o dinheiro e quando me faltavam apenas alguns euros de wager para poder levantar o dinheiro, todo o meu dinheiro desapareceu incluindo todos os bonus. Sem qualquer aviso. Fui ao chat e a senhora ainda gozou com a minha cara. E disse que tinha sido uma decisão administrativa e não havia nada que eu pudesse fazer. Não me disseram absolutamente mais nada. Quando eu fazia mais perguntas a senhora do chat apenas dizia "tenha um bom dia"

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jesuschrysler1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra