OshCasino - 選手の退出手続きが延期されました。

I have been a customer of this casino for quite some time and now withdrawals have started to fail. I made a withdrawal for the first time on 12.4. and immediately after on 15.4. more documents were required even though the account has already been confirmed once. And when this requested document was submitted and approved, we waited once again for the withdrawal to be approved but that did not happen and today 22.4. the withdrawal was canceled because more documents are required. Now a tax certificate from 2025 was required.. when will this withdrawal go through?

Olen ollut kyseisen kasinon asiakas jo usemman pitkään ja nyt on alkanut kotiutukset tökkimään. Tein 12.4. ensimmäisen kerran kotiutuksen ja heti perään 15.4. vaadittiin lisää dokumentteja vaikka tili on jo kerran vahvistettu. Ja kun tämä pyydetty dokumentti toimitettiin ja hyväksyttiin, odoteltiin jälleen kerran että kotiutus hyväksytään mutta eipäs niin käynytkään ja tänään 22.4. kotiutus peruttiin koska vaaditaan lisää dokumentteja. Nyt vaadittiin verotustodistus vuodelta 2025.. milloinkohan tämä kotiutus mahtaa mennä läpi?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OshCasino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify how much you have withdrawn from the casino so far?
• Have you provided a tax statement to the casino, or do you intend to provide it in the near future?
• Could you please list which documents you provided to the casino so far and in which format?
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

So far I have withdrawn €9,280 from the casino (from 9.5.2025 to 6.4.2026). And I have submitted a tax return to them.

I have provided them with these documents:

• selfie with ID
• address information
• Identity document
• Bank statement
• Receipts for payment

I did not reach my current balance with the bonus.

-Henry

Hei,

tähän mennessä olen nostanut kasinolta (9.5.2025-6.4.2026 väliseltä ajalta) 9280€. Ja olen toimittanut veroilmoituksen heille.

Nämä dokumentit olen toimittanut heille:

• selfie ID:n kanssa
• osoitetiedot
• Henkilöllisyystodistus
• Tiliote
• Kuitit maksusta

En saavuttanut nykyistä saldoa bonuksen avulla.

-Henri

Now I received a message that this could not be confirmed because there was no English document, so now I need help on how to proceed!

Nyt saapui viesti, ettei tätä voitu vahvistaa koska ei ollut englannin kielinen dokumentti, joten nyt tarvitaan apua, miten edetään!

Thanks for the update,

I am sorry to hear about the recent developments.

Kindly supply the communication you received from the casino you referred to in your most recent reply as evidence. Send the emails exchanged or the chat transcript to my email at tomas@casino.guru

Thanks in advance for your cooperation.