Palace of Chance Casino - プレイヤーの出金は没収されます。

I deposited $10 and won, bringing my total to $205. I tried to withdraw the money and they sent me an email confirming the successful withdrawal. However, I haven't received the money yet. When I asked them about this, they said that withdrawals are not allowed in my area and they held all of my money.

Tôi đã gửi 10 đô la và thắng, nâng tổng số tiền của tôi lên 205 đô la. Tôi đã thử rút tiền và họ đã gửi cho tôi một email xác nhận việc rút tiền thành công. Tuy nhiên, đến nay tôi vẫn chưa nhận được tiền. Khi tôi hỏi họ về vấn đề này, họ nói rằng việc rút tiền không được phép ở khu vực của tôi và họ đã giữ lại toàn bộ tiền của tôi.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Palace of Chance Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you filled out the personal information in your player's profile in the casino before depositing and requesting a bonus?
• Could you please share with me a screenshot of the bonus you accepted and played? My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas