Parimatch Casino BR - プレイヤーのアカウントは不当に閉鎖されました。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please provide a clear timeline of events (block, deposits, gameplay, communication with support)?
• Was your account fully blocked (no access to login), or were only certain functions restricted (e.g., deposits, withdrawals, or specific games)?
• Could you kindly explain how you were able to continue playing after you had allegedly been blocked?
• Could you please specify if you received any email from the casino on Friday when your account was blocked? If so, kindly forward it to me at veronika.f@casino.guru.
• Am I correct in understanding that you lost your balance of R$161,600 in regular gameplay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika