Parimatch Casino IN - プレイヤーの出金リクエストは拒否されました。

I was requesting withdraw of 2000 rupees using Astropay as there's no Imps withdrawal option but, they reject my withdrawal i have tried 2,3 trimes. Then, how can they accept my deposits from last few weeks I have deposited over 20,25 transactions they didn't reject my deposits now, I just requested one withdrawal and they reject. Now even customer support responds.

Dear Ranjitanu8888,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Parimatch Casino IN. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you contacted the casino support to find out why withdrawals are not possible for your account? 
• Have you made any successful withdrawals before using Astropay? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

I have contacted the customer support but, they're not responding, it's a bot only. Yes, i have made successful payments using Astropay before. Yes, my kyc done sooo long ago and my winnings with my deposit money not with bonus

Thank you very much for your reply, Ranjitanu8888. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Dear Ranjitanu8888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru