Parimatch Casino IN - 選手の退出手続きが延期されました。

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Greetings,

Following a review by our Billing Team, we can confirm that the transaction was successfully processed from our end. However, if you still believe that the payment has not been received, we kindly recommend that you contact your bank and request a refund for the transaction.

We sincerely apologize for any inconvenience caused and appreciate your understanding.

Greetings,

We would like to inform you that your withdrawal request was canceled, and the funds have been returned to your gaming account’s main balance.

At this point, the case has been resolved from our side.

Kindly log in to your account to verify the updated balance. If you have any further questions, please feel free to contact us.

Dear Parimatch Casino, thank you for your response.

Dear player, could you please update us on the current status of your withdrawal? Have the funds been returned into your gaming account?

Thank you in advance for your response.

Dear Rohitupase,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru