Pin-Up Casino - アカウントの検証中にプレーヤーに技術的な問題が発生しました。

I've been trying to make a withdrawal for days but it gets rejected because my account is not confirmed. I also attempted to update it but when I reach the step to take my photo, it doesn't capture it, it just keeps loading. I don't know what to do anymore.

Tengo días intentando hacer un retiro pero me lo rechaza que por no confirmar mi cuenta también lo intente actualizar pero cuando voy en el paso para tomarme la foto no se captura solo me carga vuelta y vuelta ya no se que hacer

Dear abelcamachomartinez7,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pin-Up Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you tried to contact casino support and ask for assistance in the matter? With what result?
• Do I understand you have issues uploading the photo on the website?
• Have you tried to submit your selfie in alternative ways? (email, live chat)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear abelcamachomartinez7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.