Pin-Up Casino - プレイヤーの入金はまだ入金されていません。

Dear Eagle46,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PIN-UP.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the transaction status as it appears
• Have you made any previous deposits in the casino in the past?
• Could you please explain when you made these deposits and provide proof of the transaction, if it isn't included in the statement you submitted?
• Could you please share the responses you received from the casino regarding the issue? Share the information with me at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. I already shared you the screenshot of the transaction and statement iam sending again to tomas@casino.guru

2. Yes. I made many deposits in the casino in the past.

3. I made a deposit on 7th June 2025. And i also provided the proof of the transaction. And it was included and mentioned in the bank statement also.

4. Casino replying is "Sir, we did not receive the amount of your deposit. In this scenerio, I request you to contact your bank"

Thanks for your reply and the submitted information.

I apologize for any misunderstanding.

Could you please share a screenshot of the transaction as it appears in the deposit history found in your casino account?

Could you please also share a similar screenshot of a previously successful deposit as it appears in the deposit history in your player's account, and also appears in the bank statement you sent me via email?

You can share the information here or send it to my email at tomas@casino.guru

I apologize for the inconvenience.

Hi Tomas,

Please find the mail at tomas@casino.guru i shared you the screenshot of the transaction history from pin-up casino and and transaction receipt and bank statement.

Thank you.

Hi,

It's been a week there is no response from your side, I request you please reply accordingly.

Thank you.

Hello, the transfer for 45000 INR doesn't appear to contain the same payment information as your other successful deposits in the casino.

We can't argue that the casino should credit this amount to your balance if there were no previous successful transfers made with the same payment information.

Please let me know if there is any other evidence supporting your claim that the transaction was sent to the casino; otherwise, the complaint will be rejected.

Hello Tomas,

I just have transaction receipt and bank statement as proof. And i also confirmed with the Bank and theyresponse that ammount was transferred to the casino at the same time.

Thank you.

Sadly, there is not enough evidence that the payment was meant to be a deposit for the casino.

It would be impossible for us to argue that the casino credits the amount, as we can't determine whether the recipient of the transaction is the casino, since your previous and subsequent successful deposits differ in the recipient's payment information for the 45000 INR transaction.

Consequently, your complaint will be closed due to insufficient evidence. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.