Pin-Up Casino - 選手の出国が制限されました。

i have been using pinup for a like a year i guess my account is verified there make deposits withdrawals with ease but last night i made deposit of 1000 inr and i got few wins when i try to withdraw it showing withdrawal not availbile so i contacted the support team they said account is in review so than i contacted manager he says send bank statements i sent eveything the thing is i made deposits and withdrawal with multiple bank accounts mine and family as i have not read the term and condition but i have provide all proofs still they keep stalling i need my money they didnt ask while deposit money even now but when withdrawal our money they restrict that action that is not fair .i have attched all screenshots that i sent them

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear mwsg,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise whether you have utilized a payment method belonging to someone else?
• Did you pass the verification before you lost access to the account?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila