Pistolo Casino - プレイヤーが賞金を受け取れずにいます。

I have 3 withdrawals in the queue and I'm waiting for them to be approved and it's been 8 days! First the money came in 4 days later 5 and now we've gone 8 without any movement! The casino limit is 500 euros per day up to 7 thousand per month! But at this rate these amounts are terrible! Unacceptable casino...

εχω 3 αναληψεις στην ουρα και περιμενω να εγκριθουν ενω εχουν περασει 8 ημερες! Πρωτα εμπαιναν τα χρηματα στις 4 ημερες αργοτερα στις 5 και τωρα πηγαμε 8 χωρις καμοια κινηση! Το οριο του καζινο ειναι 500 ευρω την ημερα μεχρι 7 χιλιαδες τον μηνα! Αλλα με αυτον τον ρυθμο αυτα τα ποσα ειναι απιαστα! Απαραδεκτο καζινο...

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Dear Bsjsb_8369,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account has been verified and verified as I have completed withdrawals last month of 7 thousand euros! In total, I have received about 10 thousand euros from the pistol, maybe more...just this time the delay is delayed and escalated as at first it was 4 days, later 5 and now 10 days and nothing! I have 3 withdrawals of 500 euros under examination, one of which is 10 days old! And the other 9! There is no reason for delays, I believe.

Εχει γινει ταυτοποιηση και εχει ελεγχθει ο λογαριασμος μου καθως εχω ολοκληρωση αναληψεις τον προηγουμενο μηνα υψους 7 χιλιαδων ευρω! Συνολικα απο την πιστολο εχω παρει περιπου 10 χιλιαδες ευρω ισως και περισσοτερα...απλα αυτη την φορα καθυστερει και κλημακώνεται η καθηστεριση καθως στην αρχη ηταν 4 ημερες,αργοτερα 5 και τωρα 10 ημερες και τιποτα! Εχω 3 αναληψεις των 500 ευρω υπο εξεταση εκ των οποιων η μια ειναι 10 ημερων! Και η αλλη 9! Δεν υπαρχει λογος καθηστερησεις πιστευω

Dear Bsjsb_8369,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello...the withdrawal I mentioned has completed and today we are at 13 days for a withdrawal I had in the queue! I make withdrawals when one is completed so I can get my balance faster but I don't see it 🥲

Γεια σας...η αναληψη που ειχα αναφερει ολοκληρωθηκε και σημερα παμε στις 13 ημερες για μια αναληψη που ειχα στην ουρα! Κανω αναληψεις οταν ολοκληρωθει μια ετσι ωστε να παρω το υπολοιπο μου πιο γρηφορα αλλα δεν το βλεπω 🥲

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bsjsb_8369,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla