Pistolo Casino - プレイヤーの撤退が遅れています。

never received any withdrawals since my request on September 21, real bandits always false promises..Why is it rated so high here?

jamais reçu aucun retrait depuis ma demande le 21 septembre, de vrais bandits toujours des fausses promesses..Pourquoi est il noter aussi haut ici ?

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello, thank you for processing my complaint. I will get back to you if it is not resolved by next Monday.

Hello, merci de traiter ma plainte je vous reviens si ce n'est pas régler d'ici lundi prochain

perfect I'll get back to you

parfait je vous reviens

Thanks for your reply.

• Did the payout reach your bank account since your last post?

Please let me know.

I replayed everything... that's what he wants after all by delaying like that we paid... they got what he wanted they are very dishonest by acting like that

Jlai tout rejouer ... c'est ça qu'il veule après tout en tardant comme ça nous payés... ils ont eu ce qu'il voulait ils sont très mal honnête en agissant de la sorte

I am sorry to hear that.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.

Please let me know if there is any additional information that I have overlooked; otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear davidtuna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru