Pistolo Casino - プレイヤーの撤退が遅れています。

Dear Casino Guru team,

There has been an unreasonable delay with my withdrawal made on 21/07/25 from Pistolo. My account is fully verified and I keep getting the same reply from them each time I query what is happening with my winnings. They keep telling me there is a delay due to high volume of payouts, but I think 4 weeks is not acceptable.

I have received one 500€ and the balance is now pending.

What does this casino need in order to pay out? Can you please assist?

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Pistolo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share a screenshot of your withdrawal request(s)?
• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the full KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi Natalia,

Thanks for your reply.

Yes, I did use a bonus.

I did have one successful withdrawal using the same payment method.

Yes my account has been fully verified and they do not require any more verification. Please see screenshot.

Also, see screenshot of the withdrawal request.

Thanks for your time.

Samantha ****.

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Good Afternoon,

Natalia. I have send you the email. Other times I have queried the delay on chat and was told that the matter has been escalated to finance, but nothing has come of it. It just frustrates ma as the account is verified, I would understand if there is something I need done, but their lack of clear communication is unprofessional.

Samantha.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Pistolo Casino representative to join this conversation.

Dear Pistolo Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear All,

Thank you very much, i appreciate it. I have received the withdrawal of 500 euro yesterday, and I have made the next withdrawal. I appreciate all the help.

Dear Pistolo Casino,

We will be waiting for your update.

Thank you for your cooperation.

Dear All,

We kindly inform you that two withdrawal requests have been successfully completed.

Thank you for your cooperation.

Kind Regards,

Pistolo Casino team

Dear player,

Please notify me, when you receive the mentioned withdrawals.

Thank you.

Dear all,

I have received the second 500€ on 26/08 and have just made the next withdrawal. Thank you.

Dear player,

Could you please specify, how much you received by now?

Hi Mirka,

I have received another 500€ on the 1st, and I just made the next withdrawal. I have received 2000€ so far.

Thank you for the update.

Please keep me informed about future withdrawals.

Thank you.

Good afternoon Mika,

I have received another 500€ on the 9th, and I just made the next withdrawal.

Good afternoon Mika,

I have received another 500€ , and I just made the next withdrawal.

Thank you for the update.

Please notify me, when you receive the rest of the disputed amount.

Good morning,

I have received one more payment. I now have 500 euro on withdraw and a casino balance of 518 euro still to withdraw.

Samantha.

Dear player,

Could you please confirm, if you have received the rest of the disputed amount by now?

Good afternoon, Mirka,

On Friday I have received one of the withdrawals and I have made one which is pending. There is still a small amount in the casino account which I will withdraw once I received the withdrawal I just made, then that will be the end.

Thank you so much,

Sam.

Thank you for the update.

Please notify me, when you receive the last payment.

Hi Mirka, I have not received the next, I made the withdrawal on 5th October.

Dear SamCarlow,

We are pleased to inform you that your withdrawal request has been successfully completed.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards,

Pistolo Casino Team

Hi all.

I have withdrawn the last 118€, will update once it has been received.

Thank you.

Dear player,

Have you received the last withdrawal?

Thank you.

Dear SamCarlow,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru