Pit Bet Casino - プレイヤーのアカウント閉鎖リクエストが遅延しています。

They won't close my account. I have been asking for nearly a year. I've told them I have a gambling problem and they ignore my emails. They advertise responsible gambling but don't uphold this.

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Dear Xlozzix,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pit Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please share the information to my email at [email protected].
• Could you please advise when was the last time the casino allowed you to deposit?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Xlozzix,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.