Pit Bet Casino - プレイヤーの出金が遅れている。

Hi, I can't get my money paid out by Pitbet, they keep rejecting and not responding to emails.

Hej jeg har kan ikke få mine penge udbetalt af Pitbet, de bliver ved med at rejecte og svare ikke på mail.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi again, I'm waiting for a response to verify my account, but will get back to you if they don't get it done within the 72 hours Pitbet has said it will take.

Thank you very much for your help.

Hej igen, jeg afventer svar på verificering af min konto, men vender tilbage hvis ikke de får det gennemført inden for de 72 timer pitbet har sagt det tager.

Mange tak for hjælpen.

Dear player, thank you for the information provided. Kindly keep us updated on any further developments.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, I'm waiting for them to approve my proof of address. Should be approved by Tuesday at the latest.

Mange tak, jeg venter på at de godkender mit proof of adress. Burde være godkendt på tirsdag senest.

Dear player, could you please update us on any further developments regarding your verification process? Has your proof of address been approved, and have there been any updates regarding your withdrawal?

Hi, no, it hasn't been verified yet, they say they will do it before the end of the day.

Hej Nej det er ikke verificeret endnu, de skriver de vil gøre det inden dagen er omme.

Hello again. Now my account is verified. They have then chosen to remove the winnings from my account, even though I have proof that everything has been played through, where they have written in an email that I only needed to play through 70 euros on August 7, which I have definitely done, as my picture also shows.

So now there is 500 euros, but there should be 2423 euros.

Hej igen. Nu er min konto verificeret. De har så valgt at fjerne gevinsten fra min konto, selvom jeg har bevis på at alt er gennemspillet, hvor de har skrevet på mail at jeg kun manglede at gennemspille 70 euro den 7 august, hvilket jeg bestemt har gjort, som mit billede også viser.

Så nu er der 500 euro, men der burde være 2423 euro.

Dear player, thank you for your reply. I apologize, but if you have only placed bets on sports betting and we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.