Pit Bet Casino - プレイヤーの出金リクエストが遅れています。

The withdrawal request is repeatedly rejected without a valid reason.

They claim that the wagering requirement has not been met, even though I have completed it. The live chat refers me to email support, but no one responds to my emails.

Dear leevinieminen176,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Pit Bet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the exact date your withdrawal request?
• Have you ever had any successful withdrawals at this casino, please?
• Have you seen a message confirming your wagering has been completed, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

First attempt to withdraw money on May 22, 2025, tried dozens of times, last attempt on June 30, 2025.

No successful withdrawals.

and I played online casino

22.5.2025 ensimmäinen yritys nostaa rahaa kymmeniä kertoja yrittänyt viimeisin 30.6.2025.

Ei onnistuneita nostoja.

ja pelasin netticasinoa

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I have sent them now.

Olen lähettänyt ne nyt

Hello,

thank you for your email.

Could you please clarify if you have passed the KYC verification process, please?

How long have you been a player at this casino, please?

Looking forward to your reply,

Katarina

The case is closed, no one is responding to emails and live chat was blocked and the withdrawal option was removed from the page.

Suljetaan tapaus ei tuolta saa rahoja pois kukaan ei vastaa sähköpostii ja livechat estettiin ja kotiutus mahdollisuus sivulta poistettii

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of Pit Bet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Sincerely,

Katarina

Dear leevinieminen176,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Pit Bet Casino representative to join this conversation.

Dear Pit Bet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

You can't withdraw money from the site without an invitation, but a pitbet representative

Sivulta ei saa rahoja pois kutsu vaan pitbet edustaja

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova