Pit Bet Casino - プレイヤーの出金リクエストが遅延しています。

I won 8k on pitbet.io from an £80 deposit (no bonus) I’ve been repeatedly trying to take out £2k (as the max amount permitted) they have time and time again rejected it over the last few days. I have passed KYC checks and even withdrew £350 in July 2025. I used a bank transfer option, tried again but that’s rejected so tried my BITCOIN account, same result. My emails are ignored and the live chat just says it’s being looked at by the "appropriate team" who have not contacted me once. I now have £5k left. I’m not spending another penny of it.

in the last 18 months I must have deposited £10/15k, so I want something back as is my right a winner for once.

I have attached proof below, and also proof they have already paid £350 in July.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Are there any other payment methods you could try for withdrawing your winnings?
• Which payment method did you use in the past for your successful withdrawal?
• Have you tried requesting a manual withdrawal from the casino's relevant department?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Machojames,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru