PlayCroco Casino - 出金制限により、プレイヤーの賞金の受け取りが遅れます。

I won the grand prize and was provided withdrawals

upon lodging my first two withdrawals I was informed management reserve the right to change my withdrawal limits and they were changing it to $1000 per week

at that rate. It will take nearly a year to receive my winnings.

Dear Kat1977,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayCroco Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you passed account verification?
• Could you please share the communication between you and the casino where the casino justifies the withdrawal limit for you?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have passed verification and have made one wire transfer of $2500

3 times $500 bitcoin

they have not justified doing it only stating that the manager reserves the right to change it ex has got in my phone and now I only have $10000 left and want to be able to withdraw the $7500 weekly amount as winning this money I thought would allow me to move to escape dv now he’s blown most of it and I’m stuck here

To proceed with your complaint, kindly forward the casino's justification for reducing the withdrawal limit or communication where they inform you about the reduced withdrawal limit.

Send the information to my email at [email protected]

Please understand without proof we won't be able to confront the casino.

Thanks for your cooperation. I apologize for the inconvenience.

Dear Kat1977,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.