Playfina Casino - 決済が遅延しているとのクレームがあります。

I'm a verified VIP customer and have already made withdrawals from this casino, but now my withdrawal simply won't be processed. No help from the manager, and no help via chat, other than being put off. I find this kind of behavior from this casino unacceptable, especially since VIP customers are offered a supposed VIP service with express withdrawals, which doesn't even exist. I want them to tell the casino to finally process my withdrawal! I will avoid this casino in the future!

Ich bin vip Kunde, verifiziert und hatte schon Auszahlung in diesen casino jedoch wird meine Auszahlung jetzt einfach nicht bearbeitet. Keine Hilfe vom Manager und auch keine Hilfe per Chat ausser das man nur vertröstet wird .Ich finde so ein Verhalten von diesen casino nicht inordnung zumal den vip Kunden ein angeblicher vip Service angeboten wirde mit express Auszahlung was überhaupt nicht existiert. Ich möchte das sie den casino mitteilen das sie meine Auszahlung endlich bearbeiten sollen ! In Zukunft werde ich dieses casino meiden !

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika