For a long time, I was on the lookout for a reliable online casino, and Playfina exceeded my expectations! The straightforward sign-up and user-friendly site design make it a pleasure to game here. I’m in love with their bonus schemes — they really level up the game! Their tournament setup adds an exciting competitive edge, and I can surprise myself with some unexpected wins!
I signed up because of the great bonuses and although the daily spins are fun, the games do seem a bit repetitive after a while. Customer service is fine though, which is a plus
Ich habe mich wegen der großartigen Boni angemeldet, und obwohl die täglichen Spins Spaß machen, wirken die Spiele nach einer Weile etwas repetitiv. Der Kundenservice ist jedoch in Ordnung, was ein Pluspunkt ist
It's got great perks, no doubt about it. VIP bonuses? Heck yes. They make me feel super appreciated every time I log in. Also, the graphics on some of these games? Whoa! next-level stuff. But, I will say the game filters could be a little more intuitive. Took me a while to find exactly what I wanted sometimes, but hey, it’s a small thing in the grand scheme of things
At Playfina I found not only a variety of games but also a treasure trove of bonuses that really give you a chance to win big, the welcome 50€ is quite nice ! The genrous loyalty program is one of the main reasons I chose Playfina; every win feels like hitting the jackpot. With fast payouts, I know my winnings will hit my account faster than I can say "cash out"!
The slot games are well-designed with vibrant themes, and payouts on smaller wins are quite frequent. Frequent small wins, colorful slots, and fun themes.
Thank you for your fantastic review! We’re delighted that you enjoy our colourful slots, frequent small wins, and vibrant themes. It’s great to hear that our welcome bonus and tournaments added extra fun to your gaming experience.
If you ever have questions or need support, don’t hesitate to reach out via Live Chat or email at support@playfina.com.
Wishing you exciting wins and endless entertainment!
Playfina deserves all the hype! I was blown away by the stellar mobile version — it runs like a dream. I’ve been able to take my gaming on the go, which is a gmae-changer. The support team is like my personal pit crew, always there to resolve any isues smoothly. I’ve never encountered snags with payouts, which gives me peace of mind when I’m going for the big wins!
Thank you for your enthusiastic feedback! We’re so pleased to hear that our mobile version exceeded your expectations and that you’ve had smooth experiences with payouts. Our support team takes pride in providing top-notch assistance, so we’re glad they’ve made your experience even better.
If you ever need anything, our team is here for you 24/7 via Live Chat or email at support@playfina.com.
Enjoy gaming on the go and aiming for those big wins!
Thank you for your amazing feedback! We’re glad to hear that you had a smooth and hassle-free experience with our bonuses and withdrawal process. We’re always working to ensure a fast and reliable gaming experience for all our players.
If you ever need assistance or have questions, our support team is always ready to help you via Live Chat or email at support@playfina.com.
New bonuses, free spins, and perks every day at Playfina. They really know how to keep my attention more ang more. Support is super fast and friendly, and they actually help you get withdrawals done quickly, unlike some other casinos. I’m sticking around for sure! =)
Thank you for this wonderful review! We designed our bonus program to be extensive and dynamic, which is why, in addition to daily bonuses, we regularly offer special holiday bonuses to keep every experience fresh and engaging. We're also happy to know that our support team and fast cashouts have impressed you. Wishing you endless fun as you explore all our games, perks, and bonuses!
Our team at Playfina is dedicated to assisting you. Should you have any questions or need help, feel free to reach out to our 24/7 Live Chat or email us at support@playfina.com. Your gaming pleasure is our priority.
Just signed up at Playfina because of their Lamborghini giveaway, but now I’m hooked on the games and bonuses! Good casino: from site design to support team, highly recommend it to try!
Thank you for the fantastic feedback and recommendation! We’ve created our loyalty program with 175 levels to ensure your journey towards the Lamborghini prize is filled with excitement and rewards. We also appreciate your kind words about our team and the site design, and we hope that you continue enjoying our bonuses. We invite you to follow us on Instagram, Twitter, and Telegram, where you’ll find even more entertainment and can participate in our regular contests. Enjoy our diverse games selection and fast withdrawals, and best of luck reaching the top!
At Playfina, we're dedicated to ensuring that your gaming experience is seamless. Should you need any assistance or have enquiries, please don't hesitate to reach out to our 24/7 Live Chat or email us at support@playfina.com.
I deposited 20 EUR into my account, played blackjack and shortly after withdrew 120 EUR. In other casinos, withdrawals take much longer; once I even had to wait up to 18 hours. In this case, Playfina is really the best.
Ich habe 20 EUR auf mein Konto eingezahlt, Blackjack gespielt und kurz darauf 120 EUR abgehoben. In anderen Casinos dauern Auszahlungen viel länger; einmal musste ich sogar bis zu 18 Stunden warten. In diesem Fall ist Playfina wirklich das Beste.
Congratulations on your blackjack win! We’re delighted that you were pleased with our quick payout process and had such a smooth experience. We’re also glad that you highlighted the variety of games on our site. Thank you for your feedback, and we’ll keep working to create the best conditions for your enjoyment and the ultimate gaming experience!
If you come across any challenges or need additional assistance, our Live Chat is available 24/7. You can also reach out to us via email at support@playfina.com. Playfina is always ready and eager to assist you.
My verdict on playfina: - top games choice - manager Eva is super helpful - No issues with cashout - Definitely will keep playing.
P.S. I’d love to see an app tho :)).
迅速なキャッシュアウト
fast cashout
サービス
service
Playfina Casino
親愛なるParmale_L様、
レビューで当社のゲームの多様性を取り上げてくださったことを嬉しく思います。当社はトッププロバイダーのゲームでコレクションを継続的に拡大しており、プレイヤーがこの努力を評価していると聞くといつも嬉しくなります。また、当社の VIP マネージャーである Eva についてのお褒めの言葉も嬉しく思います。彼女もきっと、あなたのフィードバックを喜んでくれるでしょう。さらに、当社のサイトでの迅速かつシームレスな出金プロセスに気づいてくださり嬉しく思います。当社はプラットフォームのあらゆる側面を改善するために常に努力していますので、私たちの努力が反映されたフィードバックを拝見するのは素晴らしいことです。
We’re thrilled that you highlighted our games variety in your review! We’re continually expanding our collection with games from top providers, and it’s always a pleasure to hear that players appreciate this effort. We’re also delighted by your kind words about our VIP manager Eva, and we’re sure she’ll be thrilled to see your feedback too. Additionally, we’re pleased that you noticed the fast and seamless withdrawal process on our site. We’re constantly working to improve every aspect of our platform, so it’s wonderful to see feedback that reflects our efforts.
As for a standalone app, we currently don’t have one. However, we’d like to highlight that our site is fully optimised for various devices, allowing you to enjoy your games anytime and anywhere without needing to take up storage space for a separate app. Thank you for your review, and we wish you an amazing gaming experience!
Have questions or need assistance? No worries! Our Live Chat support team is available 24/7 and you can also contact us via email at support@playfina.com. At Playfina, we're always ready to assist you.
My experience with Playfina is anything but positive and I strongly advise anyone not to bet their money here. After over 38 deposits I was far from making any real winnings. The winnings in the games are ridiculously low. For example, the bet is often €0.20, but when you win, the winning amount is usually less than the bet, which means you lose continuously. Game processes and winning images are almost always identical, which raises the suspicion that the game is not fair.
The bonus spins are even more disappointing: even if you manage to activate them (which is extremely rare), the winnings are negligible. With 10 bonus spins, the winnings are usually between €0.17 and €0.37 - rarely more than €1.10, which is simply unreasonable.
It even happens that the game suddenly starts loading and you are thrown out - often just when a bigger win is about to happen. Of course, such a win is not credited and you end up empty-handed again.
The worst experience, however, was customer service. Live chat support is mostly unfriendly, often rude, and seemingly interested in ridiculing legitimate complaints. Even when you provide clear evidence of problems, communication is made difficult or you get standard responses like "We apologize for the inconvenience" or "Your concern has been forwarded to the appropriate manager." But you almost always get no response or evasive and unhelpful answers.
In summary: If you value fair play, good customer service and the chance of real winnings, you should definitely avoid Playfina. PS I've been waiting for a reply for a while now. It's about completing a level and getting 50 free spins and €50 as a reward, but I never received the money. I was also able to prove that I never received it, strangely enough, through the history of bets, bonuses, etc. that can be viewed in my account. Playfina lists everything. They don't even trust their own website. I've never advised against playing anywhere, but I do it here. Donate money to those in need instead, like I'm doing now.
I could even report a lot more negative things. But since the casino is sure to give a great answer here and, as is always the case, you probably want to have some documents, papers, proof that you can usually never fulfill. This is a way to avoid having to pay out (more to come), I don't want to write everything at once.
Small update. I just asked politely what's new in terms of money. 50€ bonus for reaching the level. Answer: Sorry, but could you please clarify the question?!! I asked and there was no record of my request, even though I was promised and assured that everything would be noted and documented so that I don't have to explain everything.
My question is, you can look at my account and it doesn't say anywhere that I have reported a problem, money hasn't been credited to me, etc. Answer! Please clarify the problem.
I'll ask again tomorrow about my question. It's not your fault if nothing is noted. I was told something different and promised something different, but it turns out differently. Simplified When can I expect the missing money
Answer!! Unfortunately, I cannot help you as you have not specified your question or the exact problem.
Same method as with every problem. They always try to wear you down and hope that you will eventually give up.
PS I haven't received any cashback for 3 weeks for no reason at all. When I asked, it's not mandatory. I got an answer after asking about 5-7 times what I meant and what cashback was. There are currently no free spins. I would like to stress, however, that it's not about the fact that I've never won or been able to withdraw any money, even though I've made 36 deposits. It's more about the way you treat me. When I ask why my deposit has not yet been credited, I am often initially accused of the transaction never having taken place or of having made a mistake. I am asked to provide all the confirmations. As soon as I have provided all the evidence, I am suddenly told that the provider is to blame and the matter will be forwarded. But then no one responds. When I ask again, I get a standard response: "We apologize for your inconvenience and thank you for your patience." I haven't received any feedback on the €50 for three days, and since yesterday I've only been able to reach the chatbot. And there is much more. Can prove and prove everything
Meine Erfahrungen mit Playfina sind alles andere als positiv, und ich rate jedem dringend davon ab, hier sein Geld einzusetzen. Nach über 38 Einzahlungen war ich weit davon entfernt, echte Gewinne zu erzielen. Die Gewinne in den Spielen sind lachhaft niedrig. Zum Beispiel beträgt der Einsatz oft 0,20 €, aber wenn man gewinnt, liegt der Gewinnbetrag meistens noch unter dem Einsatz, was bedeutet, dass man kontinuierlich verliert. Spielabläufe und Gewinnbilder sind fast immer identisch, was den Verdacht erweckt, dass hier kein faires Spiel geboten wird.
Noch enttäuschender sind die Bonus-Spins: Selbst wenn man es schafft, welche zu aktivieren (was extrem selten vorkommt), sind die Gewinne daraus verschwindend gering. Bei 10 Bonus-Spins liegt der Gewinn in der Regel zwischen 0,17 € und 0,37 € – selten mehr als 1,10 €, was einfach unzumutbar ist.
Es kommt sogar vor, dass das Spiel plötzlich zu laden beginnt und man rausgeworfen wird – oft genau dann, wenn sich ein höherer Gewinn anbahnt. Natürlich wird ein solcher Gewinn nicht gutgeschrieben, und man steht am Ende wieder mit leeren Händen da.
Das schlimmste Erlebnis war jedoch der Kundenservice. Der Live-Chat-Support ist größtenteils unfreundlich, oft frech und scheinbar daran interessiert, berechtigte Beschwerden ins Lächerliche zu ziehen. Selbst wenn man klare Beweise für Probleme vorlegt, wird die Kommunikation erschwert oder man bekommt Standardantworten wie „Wir entschuldigen uns für die Unannehmlichkeiten" oder „Ihr Anliegen wurde an den zuständigen Manager weitergeleitet." Doch Rückmeldungen bleiben fast immer aus, oder man erhält ausweichende und wenig hilfreiche Antworten.
Zusammengefasst: Wer Wert auf faires Spiel, guten Kundenservice und die Chance auf tatsächliche Gewinne legt, sollte Playfina unbedingt meiden. PS warte länger auch schon auf eine Antwort es geht darum habe ein Level abgeschlossen dafür bekommt man als Belohnung 50 freespins und 50€ das Geld nie erhalten. Konnte es auch nachweisen das ich es nie erhalten habe komischer weise durch den Verlauf von Einsätzen, Boni usw die in meinem Account einzusehen sind . playfina Listet alles auf . Die trauen selbst ihrer eigenen Seite nicht. Habe noch nie abgeraten irgendwo zu spielen hier mache ich es . Spendet lieber Geld für bedürftige so wie ichs jetzt mache.
Könnte sogar noch viel mehr negatives berichten. Aber da bestimmt eine grandiose Antwort vom Casino hier erfolgt und man wahrscheinlich wie man es immer macht irgendwelche Dokumente, Unterlagen, Beweise haben möchte die man in der Regel nie erfüllen kann das ist eine mache um nicht auszahlen zu müssen ( berichtet kommt noch ) möchte ich nicht alles auf einmal schreiben
Kleines Update habe mal freundlich nachgefragt was es neues in Sachen dem Geld gibt 50€ Prämie erreichen des Levels. Antwort Entschuldigung, aber könnten Sie bitte die Frage klären?!! Nachgefragt es ist nichts vermerkt wegen meiner Anfrage obwohl man mir versprochen und zugesichert hat das alles vermerkt, protokolliert ist so das ich nicht alles erklären muss.
Meine Frage sie können ja in meinen Account einsehen da steht nirgendwo das ich mich mit einem Problem Geld ist mit nicht gutgeschrieben worden hier heute 2 mal gemeldet habe usw. Antwort! Bitte klären Sie das Problem.
Meien Frage dan frage ich morgen noch mal nach. Sie können ja nichts dafür wen nichts vermerkt ist. Mir hat man zwar was anderes mitgeteilt und was anderes versprochen aber es kommt wieder mal anders. Vereinfacht Wan kann ich mit dem fehlenden Geld rechnen
Antwort!! Leider kann ich Ihnen nicht weiterhelfen, da Sie weder Ihre Frage noch das genaue Problem angeben.
Selbe Methode wie bei jedem problem. Die versuchen immer einen zu zermörben und hoffen das man irgendwann resigniert.
PS cashback bekomme ich auch keines mehr seit 3 Wochen ohne jeglichen Grund auf Nachfrage ist ja nicht Pflicht die Antwort erhalten nachdem man ca 5-7 mal gefragt hat was ich meine und was cashback wäre,zurzeit gibt es keine freespins .Ich möchte aber betonen, dass es mir nicht darum geht, dass ich noch nie gewonnen habe oder Geld auszahlen konnte, obwohl ich 36 Einzahlungen gemacht habe. Es geht mir vielmehr um die Art und Weise, wie ich bei Ihnen behandelt werde. Wenn ich nachfrage, warum meine Einzahlung noch nicht gutgeschrieben wurde, wird mir oft zuerst unterstellt, die Transaktion hätte nie stattgefunden oder ich hätte einen Fehler gemacht. Ich werde aufgefordert, sämtliche Bestätigungen vorzulegen. Sobald ich alle Beweise erbracht habe, heißt es plötzlich, dass der Anbieter schuld sei und das Anliegen weitergeleitet werde. Doch dann meldet sich niemand. Wenn ich erneut nachfrage,folgt ein Standardsatz„Wir entschuldigen uns für Ihre Unannehmlichkeiten und danken für Ihre Geduld." Seit drei Tagen habe ich keine Rückmeldung zu den 50 € erhalten, und seit gestern kann ich nur noch den Chatbot erreichen. Und es gibt noch sehr viel mehr. Kann alles belegen und Beweisen marksubby10@gmail.com
上記の回答への追加: Markalc 様、お客様は体験レポートに否定的な内容を追加してレビューを定期的に更新されているようです。弊社はお客様を助け、状況を詳しく把握したいと考えています。そのためにはお客様を特定する必要がありますので、弊社 Web サイトのプロフィールに記載されているメール アドレスを再度提供していただきますようお願いいたします。
よろしくお願いします、 プレイフィナカジノ
Dear Markalc,
Thank you for taking the time to share your detailed experience with us! We are really sorry to hear that you were disappointed with your gaming experience at our casino. Please be assured that we are committed to transparency and fairness in every aspect, from our games to the structuring of bonuses. Our casino is licensed and operates strictly in accordance with current regulations, meaning we do not have access to the game settings that are configured by the provider.
We would like to stress that our casino cannot guarantee consistent winnings. It is not a financial institution and should not be treated as such. Of course, it is normal in gambling to have both winnings and losses.
As for issues such as game interruptions, we have not received similar complaints from other users. We recommend that you check the speed of your internet connection, clear your browser cache or, if possible, access the site from a different browser or device. If the problem persists, please contact our technical support chat where our specialists will investigate whether the problem is on our side.
If you could also kindly provide us with the email address associated with your profile, we would be very grateful. We take our players' concerns very seriously and our team strives to respond to inquiries in a timely, comprehensive and courteous manner. We would be happy to review your interactions with our specialists and provide you with a detailed response regarding your level and rewards in the loyalty program.
Addition to the above answer: Dear Markalc, we see that you regularly update your review with negative additions to your experience report. We really want to help you and understand the situation in detail. To do this, we need to identify you, so we would like to ask you again to provide us with the email address indicated in your profile on our website.
Best regards, Playfina Casino
Lieber Markalc,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre detaillierten Erfahrungen mitzuteilen! Es tut uns wirklich leid zu hören, dass Sie von Ihrem Spielerlebnis in unserem Casino enttäuscht waren. Bitte seien Sie versichert, dass wir uns in jeder Hinsicht, von unseren Spielen bis hin zur Strukturierung von Boni, zu Transparenz und Fairness verpflichtet fühlen. Unser Casino ist lizenziert und arbeitet streng nach den geltenden Vorschriften, d. h. wir haben keinen Zugriff auf die Spieleinstellungen, die vom Anbieter konfiguriert werden.
Wir möchten betonen, dass unser Casino keine konstanten Gewinne garantieren kann. Es handelt sich nicht um ein Finanzinstitut und sollte auch nicht als solches behandelt werden. Natürlich ist es bei Glücksspielen üblich, sowohl Gewinne als auch Verluste zu verzeichnen.
Was Probleme wie Spielunterbrechungen betrifft, haben wir keine ähnlichen Beschwerden von anderen Benutzern erhalten. Wir empfehlen Ihnen, die Geschwindigkeit Ihrer Internetverbindung zu überprüfen, Ihren Browser-Cache zu leeren oder die Website, wenn möglich, von einem anderen Browser oder Gerät aus aufzurufen. Wenn das Problem weiterhin besteht, wenden Sie sich bitte an unseren technischen Support-Chat, wo unsere Spezialisten untersuchen werden, ob das Problem auf unserer Seite liegt.
Wenn Sie uns außerdem freundlicherweise die mit Ihrem Profil verknüpfte E-Mail-Adresse mitteilen könnten, wären wir Ihnen sehr dankbar. Wir nehmen die Anliegen unserer Spieler sehr ernst und unser Team ist bestrebt, Anfragen zeitnah, umfassend und höflich zu beantworten. Wir würden gerne Ihre Interaktionen mit unseren Spezialisten überprüfen und Ihnen eine detaillierte Antwort bezüglich Ihres Levels und Ihrer Belohnungen im Treueprogramm geben.
Ergänzung zur obigen Antwort: Lieber Markalc, wir sehen, dass Sie Ihre Bewertung regelmäßig mit negativen Ergänzungen zu Ihrer Erfahrungsbericht aktualisieren. Wir möchten Ihnen wirklich weiterhelfen und die Situation im Detail verstehen. Dazu müssen wir Sie identifizieren. Wir möchten Sie daher erneut bitten, uns die E-Mail-Adresse mitzuteilen, die in Ihrem Profil auf unserer Website angegeben ist.
At first I thought this casino was good. The problems started with the second withdrawal and it seems to be impossible. I made a withdrawal that was rejected more than 7 times. Every time I asked in the chat and they always lied. First, the reason is in the bank's system, the withdrawal had to be made with a bank transfer, visa withdrawal is not possible. They rejected it many times. Then again they asked for new documents, even though my account is verified. I sent the requested document, but it is not enough. Withdrawal still rejected. All documents have already been sent and there is nothing more to give. Now they don't even have a reason anymore when I asked about the chat. There is no way they want to pay so definitely avoid this place. I will make a separate complaint about this casino. Very disrespectful to the players. If that money is paid into my account soon, I might exchange feedback.
Thank you for sharing your experience with us. We are very sorry that you have encountered difficulties during the withdrawal process. This is not the experience we strive to provide our players. To help us investigate this matter thoroughly, could you please provide the email associated with your profile? We would like to check everything and look into the reasons for the challenges you've faced, as well as try to resolve the situation as quickly as possible.
At Playfina, we're dedicated to offering continuous support to our players. Should you face any challenges or have enquiries, our 24/7 Live Chat is at your service, while you can also reach us via email at support@playfina.com. We're here to assist you.
Playfina is the casino that I will definitely remember among the variety in the world of gambling. First of all - I earned my first winnings pretty quickly, although it's hard to say whether it was luck or great conditions, I was definitely helped by the bonus system - it multiplied my winnings. The second is the support service, I always worry when I have to wait for a payout, and the support service very clearly explained and reassured me, a great level of professionalism! In general, I have only positive impressions from Playfina
Thank you so much for sharing such positive feedback! We're delighted to know that you enjoyed the bonus system and found our support team to be professional and helpful. Congratulations on your first winnings! Rest assured, we’ll continue working hard to ensure that your time with us is just as positive in the future.
At Playfina, we're always here to help you. If you face any problems or need assistance, our Live Chat is available 24/7, or just send us an email at support@playfina.com. We're eager to make your gaming experience enjoyable.
Unfortunately, I have to say that Playfina is one of the worst casinos I have ever dealt with. While deposits are quick and easy, withdrawals are practically impossible as you have to verify your identity first. I uploaded all the necessary data and then spent hours communicating with customer support, especially an agent named Romero, to no avail. It was like talking to a wall. Even though I uploaded both the front and back of my ID correctly, he kept claiming that the image was edited. This is absurd as all I had to do was compress it as Playfina does not accept files over 2MB.
It became clear that Romero had no interest in verifying me, obviously to prevent the payout. He also constantly asked for current proof of address that was no older than 90 days - as if you were moving every three months! All the information on my bank statements, bills and ID card matched, but he didn't seem to care.
Another big problem is the misleading bonus offers. The casino lures new players with a 40% first deposit bonus and 300 free spins. But these free spins are only available after a deposit of €200, which is only explained in the terms and conditions with a tiny question mark symbol that is barely visible on the mobile phone. It was similar with a Sunday offer: it said that if you deposit €20 you would get a 40% bonus plus 300 free spins, but in fact you only got 30 free spins with this deposit.
I ended up deleting my account because the customer support was simply incompetent. It was clear that verification was never supposed to be completed to prevent withdrawals.
I have also noticed that when playing slot games in the browser (Google Chrome), the game keeps crashing for a short time and then immediately reopens. It almost seems as if the game is being deliberately interrupted in order to manipulate potential winnings.
My conclusion: Stay away from this casino. Verification is deliberately delayed and the bonus terms are misleading. It seems like a scam to me. I advise everyone to read my review before registering with Playfina.
Rating: -5 stars
Bewertung für das Online Casino "Playfina"
Leider muss ich sagen, dass Playfina eines der schlechtesten Casinos ist, mit denen ich bisher zu tun hatte. Während Einzahlungen schnell und unkompliziert durchgeführt werden, ist eine Auszahlung praktisch unmöglich, da man sich erst verifizieren muss. Ich habe sämtliche notwendigen Daten hochgeladen und anschließend stundenlang mit dem Kundensupport, insbesondere einem Mitarbeiter namens Romero, kommuniziert – ohne Erfolg. Es war, als würde ich mit einer Wand sprechen. Obwohl ich meinem Personalausweis sowohl Vorder- als auch Rückseite korrekt hochgeladen hatte, behauptete er immer wieder, dass das Bild bearbeitet sei. Dies ist absurd, da ich es nur komprimieren musste, da Playfina Dateien über 2 MB nicht akzeptiert.
Es wurde deutlich, dass Romero keinerlei Interesse daran hatte, mich zu verifizieren, offensichtlich um die Auszahlung zu verhindern. Er verlangte auch ständig aktuelle Adressnachweise, die nicht älter als 90 Tage sind – als ob man alle drei Monate umziehen würde! Auf meinen Kontoauszügen, Rechnungen und dem Personalausweis stimmen alle Daten überein, doch das schien ihn nicht zu interessieren.
Ein weiteres großes Problem sind die irreführenden Bonusangebote. Das Casino lockt neue Spieler mit einem Bonus bei der Ersteinzahlung von 40 % und 300 Freispielen. Doch diese Freispiele erhält man erst nach einer Einzahlung von 200 €, was in den Bedingungen nur über ein winziges Fragezeichen-Symbol erklärt wird, das auf dem Handy kaum zu erkennen ist. Ähnlich war es bei einem Sonntagsangebot: Es hieß, man erhalte bei einer Einzahlung von 20 € 40 % Bonus plus 300 Freispiele, doch tatsächlich gab es bei dieser Einzahlung nur 30 Freispiele.
Schlussendlich habe ich meinen Account löschen lassen, da der Kundensupport einfach unfähig war. Es war klar, dass die Verifizierung niemals abgeschlossen werden sollte, um Auszahlungen zu verhindern.
Zudem habe ich festgestellt, dass bei Slot-Spielen im Browser (Google Chrome) das Spiel immer wieder kurzzeitig abstürzt und sich dann sofort wieder öffnet. Es wirkt fast so, als würde das Spiel gezielt unterbrochen, um mögliche Gewinne zu manipulieren.
Mein Fazit: Finger weg von diesem Casino. Die Verifizierung wird absichtlich verzögert, und die Bonusbedingungen sind irreführend. Es wirkt auf mich wie ein Scam. Ich rate jedem, sich erst meine Bewertung durchzulesen, bevor er sich bei Playfina anmeldet.
Bewertung: -5 Sterne
迅速な入金
Fast deposits
Schnelle Einzahlungen
検証により引き出しが複雑になる
Verification complicates withdrawals
Verifizierung erschwert Auszahlungen
非協力的で非効率的なカスタマーサポート
Uncooperative and ineffective customer support
Unkooperativer und ineffektiver Kundensupport
誤解を招くボーナス条件
Misleading bonus conditions
Irreführende Bonusbedingungen
スロットゲームの技術的な問題（中断）
Technical problems with slot games (interruptions)
Technische Probleme bei Slot-Spielen (Unterbrechungen)
ライブチャットカスタマーサポート（ドイツ語を選択しましたが、サポートは何も理解していません）
Live Chat Customer Support (German selected but the support doesn't understand anything)
Live Chat Kundensupport (Deutsch ausgewählt nur der Support versteht nichts)
Thank you for your feedback. We are very sorry that you had a negative experience on our website. We would like to respond to your review in a comprehensive manner and clear up any misunderstandings that may have arisen.
First of all, we would like to point out that we are a licensed casino and we strictly follow the set rules that you agreed to upon registration. In addition, we strictly follow the rules of our license to ensure a safe and fair gaming environment for all our players. We strive to complete the verification process as quickly as possible, but our main concern is the safety of all our players. According to the "ANTI-FRAUD POLICY" section in our T&Cs: "To verify a player's account, the casino management requires documents (ID, payment systems, utility bills, etc.) in Latin or Cyrillic script." Please note that as our expert informed you, we cannot accept screenshots or scans while you have uploaded a scan of the document.
Also, we would like to draw your attention to the fact that the first deposit bonus in our casino is 100% UP TO €200 + 200 FS. On the bonus page, the minimum deposit requirements for each set of free spins are indicated in a standard font and in a different color than the main text. Also, the BONUS TERMS on the bonus page explains in detail how the free spins are credited in parts. Detailed terms can be found not only on the first deposit bonus page, but also on each of our bonus offers. Here is the link to the first deposit bonus page with a detailed description of the rules and conditions: https://playfina.com/en/first-deposit-bonus.
As for the errors in the game, we recommend that you clear your browser's cache, check the speed of your Internet connection and, if possible, try to access the game from a different browser or device. If after these steps the problem persists, we recommend that you contact our technical support chat, specifying the name of the game, the provider and the country from which you are accessing the site. Our specialists will investigate whether it is a problem on our side.
If you have any further questions, please do not hesitate to contact us.
Best regards, Playfina Casino
Sehr geehrter R4gebambi3,
Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass Sie auf unserer Website eine negative Erfahrung gemacht haben. Wir möchten auf Ihre Bewertung umfassend antworten und alle eventuell entstandenen Missverständnisse ausräumen.
Zunächst möchten wir darauf hinweisen, dass wir ein lizenziertes Casino sind und uns strikt an die festgelegten Regeln halten, denen Sie bei der Registrierung zugestimmt haben. Darüber hinaus halten wir uns strikt an die Regeln unserer Lizenz, um eine sichere und faire Spielumgebung für alle unsere Spieler zu gewährleisten. Wir bemühen uns, den Verifizierungsprozess so schnell wie möglich abzuschließen, aber unser Hauptanliegen ist die Sicherheit all unserer Spieler. Gemäß dem Abschnitt „ANTI-BETRUGSRICHTLINIE" in unseren AGB: „Um das Konto eines Spielers zu verifizieren, benötigt das Casino-Management Dokumente (Ausweis, Zahlungssysteme, Stromrechnungen usw.) in lateinischer oder kyrillischer Schrift." Bitte beachten Sie, dass wir, wie Ihnen unser Experte mitgeteilt hat, keine Screenshots oder Scans akzeptieren können, während Sie einen Scan des Dokuments hochgeladen haben.
Außerdem möchten wir Sie darauf hinweisen, dass der Ersteinzahlungsbonus in unserem Casino 100 % BIS ZU 200 € + 200 FS beträgt. Auf der Bonusseite sind die Mindesteinzahlungsbedingungen für jeden Satz Freispiele in einer Standardschriftart und in einer anderen Farbe als der Haupttext angegeben. Außerdem wird in den BONUSBEDINGUNGEN auf der Bonusseite ausführlich erklärt, wie die Freispiele in Teilen gutgeschrieben werden. Detaillierte Bedingungen finden Sie nicht nur auf der Bonusseite für die erste Einzahlung, sondern auch auf jedem unserer Bonusangebote. Hier ist der Link zur Bonusseite für die erste Einzahlung mit einer detaillierten Beschreibung der Regeln und Bedingungen: https://playfina.com/en/first-deposit-bonus.
Was die Fehler im Spiel betrifft, empfehlen wir Ihnen, den Cache Ihres Browsers zu leeren, die Geschwindigkeit Ihrer Internetverbindung zu überprüfen und, wenn möglich, zu versuchen, das Spiel von einem anderen Browser oder Gerät aus aufzurufen. Wenn das Problem nach diesen Schritten weiterhin besteht, empfehlen wir Ihnen, sich an unseren technischen Support-Chat zu wenden und den Namen des Spiels, den Anbieter und das Land, von dem aus Sie auf die Website zugreifen, anzugeben. Unsere Spezialisten werden untersuchen, ob es sich um ein Problem auf unserer Seite handelt.
Wenn Sie weitere Fragen haben, stehen wir Ihnen jederzeit zur Verfügung.
In my sophisticated opinion the best casino at the moment, in which every aspect is close to ideal, whether it is the support service, withdrawal methods or bonus system
We’re honoured by your kind words! It’s wonderful to know that our bonus system, withdrawal methods, and support team have met your high expectations. We truly appreciate receiving such feedback from our players, as our team works hard to ensure that every player's experience is unforgettable and full of excitement.
Whatever queries or difficulties you may come across, our Playfina support team is here to help. You can reach out via our 24/7 Live Chat or by emailing us at support@playfina.com at any time. Your satisfaction remains our top priority.
Playfina is the casino where I feel comfortable! Great selection of games, generous bonuses and fast payouts. It's always a pleasure to spend time here and try my luck!
Thank you for your wonderful feedback! We’re so pleased to know that our casino brings you comfort and enjoyment. We invite you to follow our Instagram, Twitter, and Telegram channels to appreciate an even wider variety of offers. We regularly hold competitions and contests there, and winners receive no-deposit prizes. Creating a comfortable and exciting gaming environment is always our goal, so we’re glad it’s been a pleasure for you.
We're always here to help you at Playfina. If you face any problems or need assistance, our Live Chat is available 24/7, or you can send us an email at support@playfina.com. We're eager to make your gaming experience enjoyable.
In a good casino - everything is good, there is not a single aspect where you can at least something to cling to, separately want to emphasize the withdrawal system, fast and plenty of ways, advise everyone
Thanks for emphasising what you loved! We’re thrilled that our withdrawal system and the overall quality of our casino have met your expectations. Our team has made the effort to offer our players a variety of payment methods, from cards to electronic and cryptocurrency wallets, so that everyone can choose the option that suits them best. Your recommendation is much appreciated and we hope you continue to enjoy playing with us.
If you need help or have any questions, feel free to reach out to our 24/7 Live Chat or send an email to support@playfina.com. Playfina is committed to ensuring that your online gaming experience is consistently seamless and enjoyable.
Sometimes to find a good casino is an achievement, but when you discover Playfina you can consider that you have found the Grail, all aspects of the casino are at an excellent level, but I would mention the support service, competence and responsiveness, the words that best describe it.
We are happy to welcome a Grail seeker to our casino! We hope you enjoy our book-themed slots 😊. Thank you for your wonderful review of us! We do our best to ensure that your time spent at our casino is filled with positive emotions.
Additionally, we invite you to join our Instagram, Twitter, and Telegram channels. There, you can participate in our regular competitions and contests where winners receive no-deposit prizes.
Our team is committed to assisting you. If you have any questions or require assistance, don't hesitate to contact our 24/7 Live Chat or send us an email at support@playfina.com. Your gaming enjoyment is our foremost concern.
So far I've had very good experiences with Playfina. You actually win something sometimes 🙈. I've received free spins with high stakes quite often. I was even able to wager a bonus once. The payout is currently pending. I just think that the payouts could be a bit faster.
Bisher hatte ich sehr gute Erfahrungen mit Playfina. Man gewinnt tatsächlich auch mal was 🙈. Habe relativ oft Freispiele auf hohen Einsätzen erhalten. 1 mal konnte ich sogar einen Bonus wagern. Die Auszahlung ist momentan auf Pending. Ich finde nur das die Auszahlungen etwas schneller sein könnten.
Thank you for your feedback on our casino! We are very happy to hear that you have had a positive gaming experience with us and appreciate your successes. At our casino, we strive to offer a variety of bonuses and promotions so that every player can find something suitable for themselves. We apologize for the delay in withdrawals and thank you for your patience. We are constantly working to shorten withdrawal times, but there are factors that are outside of our control: delays can occur with the payment service providers. We wish you continued success!
We would also like to inform you that you can find more bonuses on our channels in Instagram, Twitter and Telegram. We regularly hold competitions and challenges for our players where you can win prizes without making a deposit. If you have any problems or questions, please do not hesitate to use our 24/7 support chat or send us an email at support@playfina.com to write. At Playfina, we do everything we can to make your gaming experience as enjoyable as possible.
May your gaming sessions be full of joy, Playfina Casino
Sehr geehrter Hanemannroman,
vielen Dank für Ihr Feedback zu unserem Casino! Wir freuen uns sehr zu hören, dass Sie positive Spielerfahrungen bei uns gemacht haben und Ihre Erfolge zu schätzen wissen. In unserem Casino sind wir bestrebt, eine Vielzahl von Boni und Aktionen anzubieten, sodass jeder Spieler etwas Passendes für sich findet. Wir entschuldigen uns für die Verzögerung bei der Auszahlung und danken Ihnen für Ihre Geduld. Wir arbeiten kontinuierlich daran, die Auszahlungszeiten zu verkürzen, jedoch gibt es Faktoren, die außerhalb unseres Einflussbereichs liegen: Verzögerungen können bei den Zahlungsdienstleistern auftreten. Wir wünschen Ihnen weiterhin viel Erfolg!
Zudem möchten wir Sie darüber informieren, dass Sie weitere Boni auf unseren Kanälen in Instagram, Twitter und Telegram finden können. Wir veranstalten regelmäßig Wettbewerbe und Herausforderungen für unsere Spieler, bei denen man Preise ohne Einzahlung gewinnen kann. Sollten Sie Probleme oder Fragen haben, zögern Sie bitte nicht, unseren 24/7 Support-Chat zu nutzen oder uns eine E-Mail an support@playfina.com zu schreiben. Bei Playfina setzen wir alles daran, Ihr Spielerlebnis so angenehm wie möglich zu gestalten.
Mögen Ihre Spielsessions voller Freude sein, Playfina Casino
On my third deposit over 100 dollars, I tried to withdraw 2.3 BNB, I had deposited 0.203 BNB, I withdrew up to that amount, I tried to withdraw and I couldn't, they refused my documents several times, when they finally accepted my data, they made up the excuse that I reached the maximum winnings with bonuses, but I was playing with my health, and it is not up to me to impose bonus limits but the platform, and if there is a limit why didn't they pay me at least that limit? Finally, after the reversal of this bonus I lost several times and again I made the withdrawal up to 2.3 and made the withdrawal, which was not allowed and soon after my balance was reduced again to 0.203, believe me, after days of tiredness I still haven't been paid or withdrawn the amount.
No meu terceiro depósito acima de 100 dólares, tentei fazer uma retirada de 2.3 BNB, avia depositado nessa entra 0.203 BNB, fiz o levantamento até esse montante, tentei retirar e não consegui, por inúmeras vezes recusaram meus documentos, quando finalmente aceitaram meus dados, inventaram a desculpa que atingi o ganho máximo com bônus, porém eu estava jogando com meu saúdo, e não cabe a mim impor limites do bônus e sim a plataforma, e se existe um limite porque não me pagaram ao menos esse limite? Em fim após a reversão desse bônus perdi inúmeras vezes e novamente fiz o levantamento até 2.3 e fiz o saque, o qual não foi permitido e logo após meu saldo foi reduzido novamente a 0.203, acreditem , após dias te cansaço ainda não me pagaram nem retirei o valor .
You have already submitted a complaint regarding this issue on this platform, for which we provided you with a detailed response. We would like to emphasise once again that we are a licensed casino and strictly adhere to the established rules. One of these rules was violated when you exceeded the maximum allowed bet with an active bonus.
You can review our detailed response again at the following link: https://casino.guru/playfina-casino-player-s-withdrawal-has-been-delayed-1
Feel free to reach out to us for any enquiries or assistance. Our Live Chat is at your service 24/7 and you can also contact us via email at support@playfina.com. Ensuring that your gaming experience is seamless is our utmost priority here at Playfina.
At first I was attracted to Playfina by its amazing graphics and nice design, but I will stay here for a long time - it is just amazing support service, I had questions about withdrawal of funds, it seemed to me that it should have been faster, support service explained everything to me in detail, calmed me down and was right
Thank you for highlighting the graphics and design of our casino! We prioritise creating a comfortable and visually appealing environment for our players, which is why we've invested great effort into our site’s design. Additionally, we appreciate your positive feedback about our customer support service. We're glad that our team could assist you with your withdrawal enquiries. Your satisfaction motivates us to continue providing top-notch assistance to all our players.
If you ever need help or have any questions, feel free to reach out via our 24/7 Live Chat or email us at support@playfina.com. Playfina is committed to ensuring your online gaming experience is always seamless and enjoyable.
For me the experience at Playfina was great, I heard that most of the bonuses that the casino offers are basically the opposite, they are impossible to win back - but in my case I was able to win them back and multiply my winnings! Thanks Playfina
Thank you for sharing your success story! We're delighted that you had a great experience and were able to win back the bonuses and multiply your winnings. A wide variety of bonuses is available not only on our website but also on Instagram, Twitter, and Telegram. Additionally, we hold regular contests with opportunities to win no-deposit prizes. We invite you to join our social media channels and wish you even more wonderful moments with us!
Should you have any questions or need assistance, feel free to reach out to our 24/7 Live Chat or contact us at support@playfina.com. At Playfina, we're dedicated to ensuring that your gaming experience is nothing short of perfection.
For me the most important indicator of a smart casino was and will be the work of the support service, different situations can arise, and here in Playfina is the most responsive and competent service that I met, I was quickly helped to understand the withdrawal to cryptocurrency, so I was satisfied with the experience in this casino for all hundred percent
Thank you for sharing your experience with our support service! We prioritise providing the best assistance possible, and we're delighted that you found our team responsive and competent, particularly with cryptocurrency withdrawals. We take great pride in our support team's work, so it is very gratifying to receive such feedback from our players. We're happy that you were satisfied with your experience and we look forward to continuing to provide top-notch service!
At Playfina, your seamless gaming is our top priority. If you ever have any questions or encounter any issues, don't hesitate to contact us. Our 24/7 Live Chat is ready to assist you, or you can send us an email at support@playfina.com. We're always here to help and ensure that you have the best time gaming.
Dedicated to your gaming pleasure, Playfina Casino
One of the most beautiful casinos that I met, of course not only for the beauty of the casino appreciated, but when you were able to win, and even withdraw immediately to your cryptocurrency wallet, the beautiful visuals doubles the pleasure
Thank you for your wonderful feedback! We're thrilled that you enjoy our beautiful design and appreciate the fast payments. It's important to us that players not only enjoy the visual experience and playing on our site but also have the convenience of quick withdrawals. We're glad to know that the withdrawal to your cryptocurrency wallet was seamless. Congratulations on your winnings and we hope that you continue to have a fantastic time with us!
At Playfina, our team is committed to helping you. If you have any questions or require assistance, don't hesitate to contact our 24/7 Live Chat or email us at support@playfina.com. Your gaming enjoyment is our top priority.
I’ve had a great experience playing at this casino. I’ve personally played at a lot of online casinos and have found this one the most user friendly. Fast game loading, good game selection and fair playing. Really nice to play in a casino that I know is legit.
特定の部門への連絡が取りにくいという点については、多くの部門がユーザーからの問い合わせを直接処理していません。しかし、当社のフレンドリーなカスタマー サポート チームは、必要に応じて関連部門と連絡を取り、すべての質問に迅速に包括的な回答を提供する準備ができています。また、ゲームをお気に入りとして保存できないというご意見にも感謝いたします。この機能は、今後の Web サイトの改善で必ず追加することを検討します。現在、すでに試したゲームを含む「最近プレイしたゲーム」セクションがあることをお伝えしておきます。サイト上で特定のゲームを主にプレイしている場合は、このセクションですべて簡単に見つけることができます。
Thank you so much for your fantastic review! We're happy to know that you’ve had a great experience playing at our casino. We are grateful that you highlighted our user-friendly interface and extensive games selection. It's also great that our fast withdrawals, fair bonuses, and efficient customer service have met your expectations. We would like to invite you to our Instagram, Twitter, and Telegram channels. There, you will find even more exciting offers and always stay updated on new promotions.
Regarding the difficulty in getting in touch with certain departments, many departments do not directly handle user enquiries. However, our friendly customer support team is always ready to liaise with the relevant department when needed and promptly provide comprehensive answers to all your questions. Additionally, we appreciate your feedback regarding the inability to save games as favourites. We will definitely consider adding this feature in future website improvements. We would like to mention that we currently have a 'Recently Played' section that includes games you have already tried. If you predominantly play specific games on the site, you can easily find them all in this section.
At Playfina, we believe in providing you with a seamless gaming experience. Should you need assistance or have queries, our Live Chat is available 24/7, or you can send us an email at support@playfina.com. We're always here to help.
I've yet to make any significant withdrawal amount, however the bonus free spins which you get rewarded daily is an extra chance to be lucky. The levels a player reaches gets bonuses, however it feels harder to complete.
Thank you for your detailed review! We're delighted that you enjoy our daily free spins and the high-quality graphics on our site. Our support team is always ready to help, and we strive to make your gaming experience enjoyable. We understand that the levelling system can sometimes be challenging but, as you progress, the difficulty increases with the level and, the higher the level, the more generous rewards you receive.
Regarding the minimum deposit amount, we have tried to maintain a balance between fair conditions for all players and ensuring an engaging experience. Additionally, our site offers various methods for funding your gaming account. For instance, a lower deposit amount is available when using cryptocurrency wallets. We appreciate your feedback and will continue to work on improving our services.
Should you face any problems or have enquiries, our 24/7 Live Chat is ready to assist you, or you can write to us at support@playfina.com. At Playfina, your enjoyable gaming experience is our commitment.
I was impressed with Playfina support, they answered all questions quickly and clearly, and really helped me, of course it was not so difficult, I just could not find quickly the slot I needed, but in other casinos I did not get such quick answers.
Thank you for recognising our efforts! We're delighted that our support team were able to help you quickly and effectively. Providing fast and accurate assistance is a priority for us, so we're glad you had a positive experience interacting with our support team.
We understand that it can sometimes be confusing to navigate the variety of slots offered on our site, which is why we've categorised them and included a search bar. Additionally, you can always reach out to our support team; our specialists are always ready and happy to assist you promptly.
At Playfina, we're here to support you whenever you need us. If you have any questions or require assistance, don't hesitate to contact our 24/7 Live Chat or email us at support@playfina.com. Your satisfaction is our priority.
Playfina has been a valuable find for me, it's insane amount of slots, nice graphics, and most importantly a mobile-friendly interface that is a complete replacement for the mobile app
Thank you for your fantastic review! Our site is indeed optimised for various devices so that players can enjoy the game anytime and anywhere without taking up space on their devices for an app. We're especially pleased, therefore, to know that our mobile-friendly interface is serving as a complete replacement for a mobile app. Additionally, it's great to hear that our casino has been a valuable find for you and that you appreciate our extensive selection of slots and impressive graphics.
If you encounter any difficulties, require additional support, or have suggestions, our Live Chat is available 24/7. You can also reach out to us via email at support@playfina.com. Playfina is dedicated to being there for you whenever you need assistance.
