PlayMojo Casino - プレイヤーの撤退が遅れています。

Hello,

I've played at Playmojo many times and never had any problems. Withdrawals were always processed within 72 hours. Now I've been waiting for my withdrawal since November 22, 2025. I've contacted live chat three times, and each time they told me they would look into it and that I would receive an email. I also contacted support via email, but again, there's been no response from Playmojo.

Hallo,

ich habe schon oft bei Playmojo gespielt und hatte nie Probleme. Auszahlungen wurden immer nach 72 Std. bearbeitet. Jetzt warte ich seitdem 22.11.2025 auf meine Auszahlung, ich habe auch 3 Mal den Live Chat Kontaktiert, man sagte mir immer, man würde es Prüfen und ich bekäme eine E-Mail. Ich habe den Support auch via Mail angeschrieben und auch hier, keine Reaktion seitens Playmojo.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you selected the same payment method for this withdrawal request as you successfully used in the past?
• Have you been requested to undergo any additional verifications?
• What types of games did you play to accumulate your most recent winnings?
• Did you play with or without a bonus?
• How did the casino customer support explain the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika